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For Companies At a Glance
- Tasks: Ensure customers get maximum value from services and support their journey.
- Company: Dynamic company focused on customer satisfaction and success.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Why this job: Make a real difference in customer experiences and drive their success.
- Qualifications: Experience in Customer Success or similar roles with strong communication skills.
- Other info: Join a collaborative team and grow your career in a thriving industry.
The predicted salary is between 32000 - 48000 £ per year.
The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention.
The Role:
- Take ownership of complex or cross-team customer issues that need escalation.
- Monitor customer usage and satisfaction to identify risks and improvement opportunities.
- Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes.
- Identify early signs of disengagement or underuse and support improvement plans.
- Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.
- Own the full onboarding and offboarding journey for customers.
Skills Required:
- Previous experience within a Customer Success or similar role.
- Experience supporting customers through service change or digital transformation.
- Strong communication and relationship-building skills.
- Experience using CRM or support tools such as Zendesk or Salesforce.
- Comfortable using data to understand engagement and drive improvement.
- Experience supporting onboarding or delivering customer training.
- Ability to identify risk signals and opportunities from customer behaviour.
- Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.
Locations
Customer Success Manager in Barnsley, Yorkshire employer: Get Recruited Ltd
Contact Detail:
Get Recruited Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Barnsley, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to current or former Customer Success Managers on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like this. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills in action! If you’ve got experience with CRM tools like Zendesk or Salesforce, consider creating a mini-case study of how you improved customer satisfaction in a previous role. This can be a great conversation starter during interviews.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle disengaged customers or complex issues. Practise your responses so you can demonstrate your problem-solving skills and show that you’re ready to take ownership of challenges.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you that Customer Success Manager role!
We think you need these skills to ace Customer Success Manager in Barnsley, Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer support and relationship-building, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you've successfully managed customer relationships or improved satisfaction. This helps us see how you can add value from day one.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Get Recruited Ltd
✨Know Your Customer Success Basics
Before the interview, brush up on the key principles of customer success. Understand how to measure customer satisfaction and retention, and be ready to discuss your previous experiences in these areas. This will show that you’re not just familiar with the role but also passionate about making a real impact.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is crucial. Prepare examples of how you've effectively communicated with customers or teams in the past. Think about times when you resolved conflicts or built relationships, and be ready to share those stories during the interview.
✨Demonstrate Data Savvy
Since the role involves using data to drive improvements, come prepared with examples of how you've used data in previous roles. Whether it’s through CRM tools like Salesforce or Zendesk, be ready to discuss how you’ve monitored customer engagement and identified opportunities for growth.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges a Customer Success Manager might face, such as handling disengaged customers or onboarding issues. Prepare structured responses that highlight your approach to resolving these situations effectively.
