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For Companies At a Glance
- Tasks: Ensure customers get maximum value from services and support their onboarding journey.
- Company: Dynamic company focused on customer success and satisfaction.
- Benefits: Competitive salary up to £40,000 and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences and drive long-term satisfaction.
- Qualifications: Experience in customer success roles and strong communication skills.
- Other info: Join a supportive team with a focus on innovation and improvement.
The predicted salary is between 32000 - 40000 £ per year.
The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, helping to bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention.
The Role:
- Take ownership of complex or cross-team customer issues that need escalation.
- Monitor customer usage and satisfaction to identify risks and improvement opportunities.
- Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes.
- Identify early signs of disengagement or underuse and support improvement plans.
- Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.
- Own the full onboarding and offboarding journey for customers.
Skills Required:
- Previous experience within a Customer Success or similar role.
- Experience supporting customers through service change or digital transformation.
- Strong communication and relationship-building skills.
- Experience using CRM or support tools such as Zendesk or Salesforce.
- Comfortable using data to understand engagement and drive improvement.
- Experience supporting onboarding or delivering customer training.
- Ability to identify risk signals and opportunities from customer behaviour.
- Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.
Locations
Account Manager in Barnsley, Yorkshire employer: Get-Recruited Ltd
Contact Detail:
Get-Recruited Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Barnsley, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your experience in onboarding and retention. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Manager in Barnsley, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in customer success and any relevant skills that match the job description. We want to see how you can bring value from day one!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about onboarding and retention. Share specific examples of how you've supported customers in the past, and how you can do the same for us.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing your personality. We love a bit of flair!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Get-Recruited Ltd
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success and onboarding. Understand how to demonstrate value to customers from day one, as this is crucial for the role. Be ready to discuss your previous experiences in similar roles and how they relate to the responsibilities outlined in the job description.
✨Showcase Your Communication Skills
Since strong communication and relationship-building skills are key for this position, prepare examples that highlight your ability to engage with customers effectively. Think about times when you successfully resolved issues or improved customer satisfaction through clear communication.
✨Familiarise Yourself with Relevant Tools
Get comfortable with CRM and support tools like Zendesk or Salesforce. If you have experience using these platforms, be prepared to discuss how you've leveraged them to monitor customer engagement and drive improvements. If not, do a bit of research to understand their functionalities.
✨Prepare for Data-Driven Discussions
Since the role involves using data to identify risks and opportunities, come equipped with examples of how you've used data in past roles. Be ready to talk about how you monitored customer usage and satisfaction, and how you turned insights into actionable plans for improvement.
