Neighbourhood Manager (One Maidenhead)

This role requires full-time, on-site working at our neighbourhood in Maidenhead. You must be available to work Saturdays and Bank Holidays on a rota-basis.

Overall Purpose

The Neighbourhood Manager is responsible for the strategic direction and day-to-day operations of One Maidenhead, ensuring performance targets are met across all areas. This role demands strong leadership to drive long-term, sustainable growth and enhance asset value over time. With oversight of Private Residential Lettings, Retail, Enlivenment/Events, and Community Engagement, the Neighbourhood Manager will manage all on-site activities and play a key role in bringing future developments successfully to market. As the central point of contact, the Neighbourhood Manager will nurture stakeholder relationships while championing Get Living's "Amazing Service" ethos. Working closely with cross-functional teams, the Neighbourhood Manager will bring the Get Living Way to life both on-site and at a Group level.

Key Responsibilities & Accountabilities

• Lead the Neighbourhood Team to deliver "Amazing Service", driving a culture of resident first in all aspects of service delivery.
• Review and develop sales strategies and activity to deliver occupancy and revenue targets.
• Developing and managing best-in-class operations teams (Relationship Management, Property Consultants, Home+, Place/Retail); creating a shared and coordinated vision.
• Ensuring a consistent and seamless approach across all business functions and customer contact points.
• Overseeing the full operational and estate management for the Neighbourhood.
• Manage the internal audit process to ensure consistency and quality across all standardised procedures such as move-ins, inventory and health & safety checks.
• Driving and increasing efficiencies throughout the business through improvement of internal systems, cost reductions and advancing customer contact processes.
• Championing best practice, coordination and efficiencies, challenging other members of the team as appropriate.
• Drive a culture of innovation and entrepreneurial thinking among the team.
• Develop relationships with retailers and drive regular activity and engagement to support the growth of the retail offer.
• Deliver regular, scheduled neighbourhood engagement events and activities, in line with the Get Living Brand.
• Ensure the On-Site team complies with all legal and regulatory requirements, setting an environment of proactive safety and risk management.
• Adhere to Brand Standards at all times and act as an ambassador for the company at all times.
• Act as the key point of contact for the On-Site, representing at events, associations, committees as appropriate to maintain positive relationships.
• Ensure all Get Living operational standards are delivered to a high standard at all times.
• Cultivate an environment where team members are encouraged to take initiative, make decisions, and develop professionally.
• Implement strategies that promote continuous learning and personal development, ensuring that each team member has the opportunity to reach their full potential.
• Provide guidance and resources to facilitate the growth of team members.
• Encourage a culture of growth by offering opportunities for skill enhancement, career progression, and personal development, aligning individual aspirations with organizational goals.
• Ensure that the team consistently meets or exceeds performance expectations by delivering results within agreed budget levels.
• Monitor progress, identify areas for improvement, and implement strategies to enhance efficiency and effectiveness, contributing to the overall success of the organization.
• Prepare annual budget and business plan for the neighbourhood and present to the Executive and Senior Leadership Team.
• Ensure all financial standards and policies are adhered to fully.
• Oversee procurement activity for On-Site, applying company standards fully.

Key Relationships

• Internal: Senior Leadership Team, Regional Director, Director of Operations, Head of FM, Health and Safety Manager, Finance Team, Resident Experience Director, Marketing Team, Business Support Functions, Other Neighbourhood Teams.
• External: Residents, commercial customers and agents, prospective customers, property management companies, third-party suppliers, community stakeholders.

Qualifications & Experience

• Relevant experience of leading a diverse and multi-disciplinary team within property, hospitality, retail or leisure.
• Experienced in communicating with all stakeholders e.g. Board Members, Investors, Leaseholders, lenders and insurers and public bodies.
• A self-starter with a high drive for results.
• Able to plan and analyse performance at all levels with a high degree of financial acumen.
• A strong communicator at all levels, able to impact and influence effectively.
• Experience of coaching and developing teams to achieve high performance.

Key Skills & Competencies

• Excellent interpersonal and communication skills, both written and oral.
• Excellent ability to engage and be confident in dealing with a variety of people at all levels (residents, management, external stakeholders).
• Initiative-taking / proactive.
• Problem solver / solutions driven.
• Adaptable and resilient, able to handle pressure and experience of handling particularly busy periods, i.e. peak periods.
• Excellent attention to detail and organised approach to prioritising tasks.

Get Living Values

• Respect: Helps build trust and stronger relationships.
• Integrity: Acting with honesty and accountability.
• Togetherness: Strengthens teamwork and helps us face challenges side by side.
• Excellence: Inspires us to push boundaries and deliver outstanding results.
• Innovation: Be adaptable to evolve in a changing world.

Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.

Get Living Commitment

Diversity & Inclusion: We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Health and Safety: Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio. We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce. We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.

ESG: Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals.