At a Glance
- Tasks: Deliver exceptional customer service and manage tenancy administration efficiently.
- Company: Join Get Living, a forward-thinking property management company.
- Benefits: Gain valuable experience in a dynamic environment with a focus on diversity and inclusion.
- Other info: Embrace a culture of teamwork, integrity, and innovation.
- Why this job: Make a real difference in residents' lives while developing your professional skills.
- Qualifications: 2-4 years in property or customer service roles preferred.
The predicted salary is between 30000 - 40000 € per year.
This is a 4 Month Fixed Term Contract. This role is responsible for customer experience at Get Living, from effective and efficient delivery of customer contracts, tenancy administration and debt management through to meeting customer demands across all portfolios and Neighbourhoods. The role handles enquiries and associated administration in a professional and timely manner.
Key Relationships
- Internal: Head of Customer Hub, Senior Customer Administrator, Customer Hub Team, Neighbourhood Teams, Finance Team (debt management)
- External: Residents, customers, property management companies including parking (within the Neighbourhoods), solicitors, debt recovery agencies
Main Duties & Responsibilities
- Administer incoming customer enquiries across all portfolios and Neighbourhoods to resolve all queries, providing a friendly, professional and consistently high-quality service.
- Process leasing administration for new deals tasks including, but not limited to, qualifying applications, requesting ID documents, completing reference and fraudulent checks, carrying out the Right to Rent checks and ensuring prescribed information is shared.
- Manage the resident contracting processes, ensuring compliance with all standards, legislation, including data protection and Get Living processes, controls and policies. Contracting processes include, but are not limited to:
- Progressing new tenancies from point of offer to move-in, including referencing and drafting T&Cs and tenancy agreements;
- Negotiating and processing tenancy renewals, transfers, extensions and surrenders;
- Processing parking, storage and temporary licences;
- Processing pet, utility and payment plan agreements.
- Accurately update and amend the customer account ledgers, raise charges, manage direct debit set up and rent splits, receive payments, provide rent statements, and arrange collection and returns of deposits along with their re/deregistration.
- Chase rent arrears and other debt in line with the chase process for debtors, liaising with Neighbourhood Hubs and the Finance team. Supported by the SCA, liaise with solicitors on arrears or cases that require further action and legal proceedings, e.g. section notices, statutory notices, evictions and bailiff appointments.
- Achieve the required standards of performance based on KPIs including timely responses and delivery against SLAs, following Get Living processes.
- Maintain high levels of quality and satisfaction measured through feedback, ticket management and other measures, including HomeViews and Google reviews.
- Be proficient in technologies that support the team including CRM, phone systems and navigation of the external supporting systems, ensuring 100% accuracy of data recording in all systems.
Qualifications & Experience
- 2-4 years experience working in the Build To Rent or property sector (preferable).
- Experience in residential contracts and lettings administration.
- Experience/exposure to residential debt management process.
- Customer service environment (essential).
Key Skills & Competencies
- A high standard of customer service skills essential.
- Highly effective verbal and written communication.
- Organised and efficient.
- Maintains high standards with exceptional attention to detail.
- Team player.
- Operates with high levels of integrity.
Get Living Values
- Respect: Helps build trust and stronger relationships
- Integrity: Acting with honesty and accountability
- Togetherness: Strengthens teamwork and helps us face challenges side by side
- Excellence: Inspires us to push boundaries and deliver outstanding results
- Innovation: Be adaptable to evolve in a changing world
Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.
Get Living Commitment
Diversity & Inclusion
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Health and Safety
Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio. We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce. We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.
ESG
Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals.
Customer Administrator in London employer: Get Living
Get Living is an exceptional employer that prioritises a positive work culture and employee well-being, offering a supportive environment where teamwork and integrity are at the forefront. With a commitment to diversity and inclusion, employees have access to growth opportunities and are encouraged to innovate while delivering outstanding customer service. Located in vibrant neighbourhoods, Get Living fosters a sense of community, making it a rewarding place to build a career in the property sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the property sector, especially those who work at Get Living. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Get Living's values. Show how you embody respect, integrity, and teamwork in your past experiences. This will help you stand out as a candidate who fits right in!
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering a top-notch experience, think of examples where you've gone above and beyond for customers. Be ready to share these during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Get Living team.
We think you need these skills to ace Customer Administrator in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and provided top-notch support in previous roles. Share specific examples that demonstrate your ability to resolve issues efficiently and professionally.
Be Detail-Oriented:Attention to detail is key in this role, so don’t shy away from showcasing your organisational skills. Mention any experience you have with managing contracts or handling sensitive information, as this will show us you can keep everything in check!
Tailor Your Application:Take the time to tailor your application to the job description. Use keywords from the listing to show us you understand what we’re looking for. This will help your application stand out and show us you're genuinely interested in the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role right there!
How to prepare for a job interview at Get Living
✨Know Your Customer Service Basics
Since this role is all about customer experience, brush up on your customer service skills. Be ready to share examples of how you've handled enquiries or resolved issues in a professional manner. Think about times when you went above and beyond for a customer!
✨Familiarise Yourself with the Role
Dive deep into the job description and understand the key responsibilities. Be prepared to discuss how your previous experience aligns with tasks like tenancy administration and debt management. Show them you know what it takes to succeed in this position!
✨Demonstrate Attention to Detail
This role requires high levels of accuracy, especially when managing customer accounts and contracts. During the interview, highlight your organisational skills and give examples of how you've maintained accuracy in your previous roles. They’ll want to see that you can handle the details!
✨Showcase Your Team Spirit
Get Living values teamwork, so be ready to talk about how you collaborate with others. Share experiences where you worked closely with colleagues or other teams to achieve a common goal. This will show that you’re not just a lone wolf but a team player who can contribute to their culture.
