At a Glance
- Tasks: Engage with customers and handle leasing enquiries efficiently.
- Company: Get Living, a vibrant company focused on enhancing customer experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Join a supportive team in a dynamic environment with great career prospects.
- Why this job: Be the face of customer service and make a difference in residents' lives.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
Overall Purpose: The role sits in the Customer Hub Enquiries Team and ensures the delivery of the Get Living customer experience and occupancy goals. The incumbent will consistently meet incoming customer demands across all portfolios and Neighbourhoods efficiently and effectively. They handle customer leasing enquiries in a professional and timely manner and support the wider Customer Hub when required. Engaging interactions with prospective and current residents is paramount.
Key Relationships:
- Internal: Head of Resident Enquiries, Customer Hub team, Neighbourhood teams, operational colleagues, Get Living colleagues.
- External: Residents and prospective residents, external providers (e.g. Rightmove).
Key Responsibilities:
Enquiries Advisor employer: Get Living
Get Living is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those seeking a rewarding career as an Enquiries Advisor. With a strong focus on delivering outstanding customer experiences, employees benefit from comprehensive training, opportunities for growth, and a supportive team environment that values engagement with residents. Located in a dynamic neighbourhood, Get Living offers unique advantages such as a collaborative atmosphere and the chance to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Enquiries Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Get Living. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! We recommend doing mock interviews with friends or family. Focus on common questions related to customer service and how you handle enquiries. The more comfortable you are speaking about your experiences, the better you'll come across during the real deal.
✨Tip Number 3
Show off your communication skills! As an Enquiries Advisor, engaging interactions are key. During your interview, be sure to demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences where you’ve successfully handled customer enquiries.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly through the StudySmarter platform. This way, we can keep track of your progress and ensure you’re considered for the role. Plus, it shows you’re proactive!
We think you need these skills to ace Enquiries Advisor
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see how excited you are about engaging with residents and making their experience top-notch!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. We love seeing how your skills align with the role of Enquiries Advisor and how you can contribute to our Customer Hub.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Get Living
✨Know Your Customer Experience
Familiarise yourself with the Get Living customer experience and how it aligns with the role of an Enquiries Advisor. Be ready to discuss how you would handle various customer scenarios, showcasing your understanding of effective communication and engagement.
✨Research the Company
Dive into Get Living's values, mission, and recent news. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its goals during the interview.
✨Prepare for Common Questions
Anticipate questions related to customer service and leasing enquiries. Think about specific examples from your past experiences that highlight your problem-solving skills and ability to manage customer demands efficiently.
✨Engage with Enthusiasm
Show your passion for engaging with residents and prospective customers. Practice your tone and body language to ensure you come across as approachable and professional, which is key for this role in the Customer Hub.
