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For Companies At a Glance
- Tasks: Be the friendly face of the community, helping residents and managing daily operations.
- Company: Join a vibrant neighbourhood team dedicated to creating memorable experiences for residents.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and community engagement.
- Why this job: Make a real impact by fostering relationships and enhancing resident satisfaction every day.
- Qualifications: Strong customer service experience is essential; tech-savvy skills are a plus.
- Other info: Ideal for those who thrive in a fast-paced, people-oriented role.
The predicted salary is between 28800 - 43200 £ per year.
This role serves as the heart of the neighbourhood community, acting as a key point of contact for residents. Engaging with residents daily, the role focuses on fostering relationships, building community spirit, and creating memorable experiences. The position is central to ensuring resident satisfaction by offering prompt, friendly assistance, managing day-to-day operations smoothly, and consistently delivering exceptional service.
Submit your CV and any additional required information after you have read this description by clicking on the application button.
Key Responsibilities & Accountabilities
- Communicate effectively with residents, visitors, colleagues, couriers, and contractors, welcoming all residents and visitors with a warm and friendly approach in a professional manner.
- Challenge with confidence any unknown visitors in a personable and professional manner.
- Assist residents with all queries about premises facilities.
- Stay current with residents and neighbourhood activity providing recommendations to residents about the local area, attractions and upcoming events.
- Review and maintain Neighbourhood events diary.
- Maintain and update amenity reservations e.g. VIP events / arrangements / special requests. Manage amenity space reservations in a timely manner and according to our residents\’ needs and expectations and monitor cleanliness, hygiene and standards paying great attention to every detail.
- Oversee parcel / postal delivery services ensuring that all rental boxes provided are used correctly and ensuring that residents are notified of deliveries awaiting collection.
- Support resident move-in / move-outs as instructed by Resident Management team.
- Support the Leasing team with any specific considerations for residents (pre-let) to ensure all works are executed on time (pre move-in).
- Track all defects and maintenance requests for the buildings and liaise and respond accurately to all questions from residents.
- Be aware of all premises operations and uphold general oversight of safety and compliance measures. Communicate effectively with all relevant teams to ensure a smooth running of premises operations.
- Undertake regular compliance inspections of the building to ensure all Fire, Health & Safety systems are always fully adhered to and ensure issues are dealt with immediately.
- Assist with daily shift handovers ensuring all outstanding issues are communicated effectively to ensure efficient handover and continuation of investigations into finding resolutions.
- Review and analyse the service levels provided on a weekly/monthly basis, identify and implement any opportunities to improve.
- Attend all regular meetings as required and fulfil any additional / ad hoc duties as required.
Qualifications & Experience
- Proven track record of strong customer service experience within residential and/or service sectors is essential.
- Sharp computer skills, including all Microsoft Office applications and systems knowledge e.g. Yardi / Hubspot (desirable)
- Good social media experience to support our activities on The Oakgate platforms, to support residential events
Key Skills & Competencies
- Excellent verbal and written communication skills
- Proven track record of outstanding customer service skills
- Enthusiastic approach to create an unparalleled service.
- Self-motivated / driven / pro-active / initiative / solutions driven.
- Excellent attention to detail and organised approach to work
- Ability to engage confidently and professionally with people (e.g. residents, colleagues, visitors).
- Demonstrate flexibility, adaptability and cooperation with residents and colleagues alike.
- Ability to work under pressure whilst remaining calm.
Resident Manager employer: Get Living London
Contact Detail:
Get Living London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Manager
✨Tip Number 1
Familiarise yourself with the local community and its amenities. Being knowledgeable about local attractions, events, and services will help you engage with residents and provide valuable recommendations, showcasing your commitment to enhancing their living experience.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. This will help you develop a warm and friendly approach, which is essential for building relationships with residents and ensuring they feel welcomed and valued.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of potential scenarios you might encounter in the role. Consider how you would handle various resident queries or issues, as this will show your proactive nature and readiness to tackle challenges head-on.
✨Tip Number 4
Get comfortable with technology and software that may be used in the role, such as Yardi or Hubspot. Familiarity with these systems will not only boost your confidence but also demonstrate your willingness to adapt and learn, making you a more attractive candidate.
We think you need these skills to ace Resident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly in residential or service sectors. Emphasise skills like communication, attention to detail, and any experience with community engagement.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Resident Manager. Share specific examples of how you've fostered community spirit or handled resident queries effectively in previous positions.
Showcase Relevant Skills: Highlight your computer skills, especially with Microsoft Office and any systems like Yardi or Hubspot. Mention your social media experience if applicable, as it can support community activities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Get Living London
✨Showcase Your Customer Service Skills
Since this role is all about engaging with residents and providing exceptional service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond to assist customers or resolve issues.
✨Demonstrate Community Engagement
Discuss your understanding of community spirit and how you can foster relationships within the neighbourhood. Share any previous experiences where you organised events or activities that brought people together.
✨Be Prepared for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to manage difficult residents or unexpected issues, and explain how you approached them.
✨Familiarise Yourself with Local Attractions
As a Resident Manager, you'll need to provide recommendations about the local area. Research popular attractions, events, and amenities in the neighbourhood so you can confidently discuss them during the interview.