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- Tasks: Handle customer leasing enquiries and ensure a top-notch resident experience.
- Company: Get Living is dedicated to creating vibrant communities and exceptional living experiences.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Join a dynamic team where your communication skills can shine and make a real impact.
- Qualifications: Customer service experience is essential; sales experience is a plus.
- Other info: Be a brand ambassador for Get Living while enhancing your career in a thriving sector.
The predicted salary is between 30000 - 42000 £ per year.
The role sits in the Customer Hub Enquiries Team and ensures the delivery of the Get Living customer experience and occupancy goals. The incumbent is involved in daily operations to consistently meet incoming customer demands across all portfolios and Neighbourhoods efficiently and effectively. They handle customer leasing enquiries in a professional and timely manner and support the wider Customer Hub when required. Delivery of the expected Get Living resident experience through engaging interactions with prospective and current residents is paramount.
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
Key Responsibilities & Accountabilities
- Day to day handling of incoming leasing enquiries and tasks across all Neighbourhoods.
- Follow the Get Living enquiry process and Follow Up Series.
- Manage incoming enquiry telephone calls, emails, live chat requests, portals and follow up activity.
- Determine prospective tenants’ leasing eligibility, identify hot leads and prioritise based on criteria and company demands.
- Convert enquiries into viewing appointments for the Neighbourhood teams ensuring that the appointments have been qualified in accordance with the Get Living criteria and to achieve KPIs.
- Work with internal systems to follow the enquiry handling process and Follow Up Series.
- Escalate any customer issues or complaints to line manager to ensure these are effectively managed and the relevant action is taken in accordance with management procedures.
- Liaise with the Neighbourhood teams to ensure the delivery of the expected Get Living resident experience and customer journey.
- Enhance the quality of customer interactions, ensuring compliance, regulatory and legal obligations are met across all interactions.
- Ensure 100% accuracy of data recording on internal systems.
- Advertise homes on internal and external websites.
- Stay up to date with neighbourhood knowledge to be able to support our resident queries and needs.
- Stay up to date with the local market and what competitors are doing (e.g. what amenities, products they have, their prices).
- Deliver against KPIs and agreed SLAs for all enquiries and customer interactions including customer service feedback.
- Support the wider Customer Hub in delivering the resident experience.
- Be an all-round brand ambassador for Get Living.
Qualifications & Experience
- BTR and/or residential sector or/and service sector experience (highly desirable).
- Experience of working within a customer service environment, e.g. call centre (essential).
- Sales experience, customer interaction.
Key Skills & Competencies
- A highly effective communicator – verbal and written
- Excellent customer service experience via telephone and email
- Ability to adapt to customer needs culturally
- Working with targets and KPIs
- Organised and efficient
- Maintains high standards with exceptional attention to detail
- Team player
- Energetic and self-motivated
- Systems knowledge (preferred but not essential) – Zendesk, Sell, Support, Rent Café, Yardi
Enquiries Advisor employer: Get Living London
Contact Detail:
Get Living London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiries Advisor
✨Tip Number 1
Familiarise yourself with the Get Living enquiry process and Follow Up Series. Understanding these processes will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially in a call centre environment. Be prepared to discuss specific examples of how you've handled customer enquiries or complaints effectively in the past.
✨Tip Number 3
Stay informed about the local market and competitors. Being able to discuss current trends and what makes Get Living stand out will show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Tip Number 4
Highlight your ability to work with targets and KPIs. Prepare to share how you've successfully met or exceeded targets in previous roles, as this is crucial for the Enquiries Advisor position.
We think you need these skills to ace Enquiries Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in handling enquiries and sales. Emphasise any previous roles where you managed customer interactions effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Enquiries Advisor role at Get Living. Mention specific skills that align with the job description, such as your ability to manage multiple communication channels and your experience with KPIs.
Showcase Communication Skills: Since the role requires excellent verbal and written communication, provide examples in your application of how you've successfully communicated with customers in past roles, whether through phone, email, or live chat.
Highlight Teamwork and Adaptability: Discuss your experience working in teams and adapting to different customer needs. This is crucial for the Enquiries Advisor position, so include examples that demonstrate your ability to collaborate and adjust to various situations.
How to prepare for a job interview at Get Living London
✨Know the Company Inside Out
Before your interview, make sure to research Get Living thoroughly. Understand their values, mission, and the specific services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Your Customer Service Skills
Since the role is heavily focused on customer interactions, prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and turned them into positive outcomes.
✨Familiarise Yourself with the Enquiry Process
Review the enquiry handling process mentioned in the job description. Be ready to discuss how you would manage incoming enquiries and convert them into viewing appointments, showcasing your understanding of the role's requirements.
✨Show Your Team Spirit
As a team player, it's important to convey your ability to work collaboratively. Prepare to discuss instances where you supported your colleagues or contributed to team goals, as this aligns with the collaborative nature of the Customer Hub.