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For Companies At a Glance
- Tasks: Lead a vibrant community, ensuring residents have an effortless living experience.
- Company: Get Living is dedicated to creating exceptional living spaces and communities.
- Benefits: Enjoy flexible working options, wellness workshops, and a supportive team environment.
- Why this job: Join us to make a real impact on residents' lives and foster community spirit.
- Qualifications: ARLA Level 3 or equivalent, with strong customer service and communication skills required.
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for delivering the Get Living promise by driving an excellent resident living experience that is positive and effortless. Working with the team, the Resident Manager ensures neighbourhoods are optimally occupied and properties are prepared to a high standard for viewing.
Key Responsibilities & Accountabilities
- Conduct viewings booked in by the Customer Hub/Site Team on request and follow through to reservation to ensure optimal occupancy.
- Meet set budgeted targets for occupancy, pricing, revenue, and Net Promoter Scores.
- Communicate confidently with prospective tenants, current residents, visitors, colleagues, couriers, and contractors.
- Ensure residents enjoy an exemplary experience from first enquiry to move-in and throughout their residency.
- Build a connected and supportive community where residents feel engaged and valued.
- Identify opportunities to improve standards and raise expectations.
- Drive resident satisfaction across platforms like Zendesk, Google, Homeviews, and Hubspot.
- Inspect occupied and vacant properties to ensure maintenance standards, reporting issues as needed. Complete inventory checks using Inventory Base.
- Manage the move-out process, including deposit releases via the TDS scheme.
- Accurately record all activities in line with company controls and policies.
- Ensure 100% data accuracy in Yardi.
- Support events and initiatives such as wellness workshops.
- Support office functions and resident services, including managing phones, parcels, and role flexibility during holiday cover.
- Manage utility bills for void units and update utility companies on tenancy changes.
- Oversee parcel and postal delivery services, ensuring compliance.
- Assist team members with ad hoc tasks as required.
Key Relationships
Internal: Resident Manager, wider team, support functions
External: Residents, prospective tenants, property management companies, suppliers
Qualifications & Experience
- ARLA or equivalent property qualification (Level 3 essential, Level 4 desirable).
- Proven customer service experience in lettings, property management, or PBSA.
- Intermediate to advanced skills in Microsoft Office and industry systems like Yardi, RentCafe, Hubspot.
- Experience in front-of-house customer service and handling residential complaints professionally.
- Strong problem-solving skills and resident support experience.
- Experience in viewings and leasing is essential.
- Excellent interpersonal, communication, and organizational skills.
- Adaptable, resilient, and able to handle pressure.
- Attention to detail and proactive approach.
Note: This summary outlines main duties. The company may assign additional tasks within capabilities.
Get Living Values
Actively promote our values of Respect, Integrity, Togetherness, Excellence, and Innovation.
Get Living Commitment
Diversity & Inclusion
We are committed to diversity and equal opportunity employment. All qualified applicants will be considered regardless of race, color, religion, gender, identity, sexual orientation, origin, disability, age, or veteran status.
Health and Safety
We prioritize safety and health for all stakeholders, promoting a safety culture through training, information, and ongoing risk management.
ESG
We are dedicated to ESG initiatives and sustainability improvements.
Proven track record in excellent customer service within residential sectors, with strong communication, attention to detail, and solutions orientation.
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Resident Manager - Leatherhead employer: Get Living London Limited
Contact Detail:
Get Living London Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Manager - Leatherhead
✨Tip Number 1
Familiarise yourself with the local property market in Leatherhead. Understanding the area, its amenities, and what prospective tenants are looking for can give you an edge during interviews and discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and providing solutions. Being able to demonstrate your experience in managing resident satisfaction will be crucial for this role.
✨Tip Number 3
Get comfortable with the software mentioned in the job description, like Yardi and Hubspot. Familiarity with these tools can show your readiness to hit the ground running and manage data accurately.
✨Tip Number 4
Prepare examples of how you've built community engagement in previous roles. Highlighting your ability to create a supportive environment for residents will resonate well with the values of Get Living.
We think you need these skills to ace Resident Manager - Leatherhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and customer service. Emphasise any qualifications like ARLA and showcase your skills in handling residential complaints and conducting viewings.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company values. Mention specific examples of how you've driven resident satisfaction and improved standards in previous roles.
Showcase Your Communication Skills: In your application, demonstrate your strong interpersonal and communication skills. Provide examples of how you've effectively communicated with residents, prospective tenants, and team members in past positions.
Highlight Problem-Solving Abilities: Include instances where you've successfully resolved issues or improved processes in property management. This will show your proactive approach and ability to handle pressure, which is crucial for the Resident Manager role.
How to prepare for a job interview at Get Living London Limited
✨Showcase Your Customer Service Skills
Since the role heavily focuses on delivering an excellent resident living experience, be prepared to discuss your previous customer service experiences. Highlight specific situations where you resolved issues or improved satisfaction, as this will demonstrate your capability to meet the company's high standards.
✨Familiarise Yourself with Relevant Tools
The job requires knowledge of systems like Yardi, Hubspot, and Zendesk. Before the interview, take some time to learn about these platforms and how they are used in property management. This will show your proactive approach and readiness to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Prepare examples from your past experiences where you successfully managed difficult situations, especially in a residential context. This will help you illustrate your adaptability and resilience.
✨Emphasise Community Building
The role involves creating a connected and supportive community for residents. Be ready to share ideas on how you would engage residents and foster a sense of belonging. This could include events, workshops, or communication strategies that align with the company's values.
