At a Glance
- Tasks: Support and manage ICT services, ensuring smooth operations and guiding the Service Desk team.
- Company: Acorns Children’s Hospice, dedicated to providing care for children and families.
- Benefits: Competitive salary, employee discounts, health cash plan, gym membership, and career development.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in children's lives while developing your ICT skills.
- Qualifications: Experience in ICT service desk roles and systems administration required.
The predicted salary is between 26400 - 39600 £ per year.
Acorns Children’s Hospice are now looking for an ICT Systems & Network Administrator to provide key aspects of operational support and infrastructure management, alongside general guidance to the Tier 1 ICT Service Desk team.
About the Role
At Acorns Children’s Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and at home. Our aim at Acorns is to help families feel equipped to cope at every stage of their child’s life with dedicated teams offering psychological, emotional and practical support.
As ICT Systems & Network Administrator, you will:
- Maintain the operational delivery of ICT services via the timely response and resolution of escalated incidents
- Deliver routine systems and network administration at infrastructure-level, maintaining key ICT services and infrastructure across the organisation
- Monitor critical ICT services and infrastructure, both cloud and on-premises, highlighting security and performance issues, taking actions as directed
- Promote a culture of self-sufficiency and collaboration in relation to digital technology across the organisation.
- Provide appropriate advice and guidance to the Tier 1 Service Desk team in respect to their personal and professional development
About You
- Relevant professional qualifications or industry certificates with evidence of continuing professional development
- Recent extensive experience of supporting and working with an ICT service desk environment in a 2nd line role
- Demonstrable experience in systems administration in relation to:
- Group Policy Management
- SharePoint Administration
- Active Directory & Azure Active Directory (Entra ID)
- Exchange Online
- Microsoft InTune/Autopilot
- Software Packaging/Deployment
- Infrastructure management & monitoring
- M365 Administration (Advanced)
- Experience of implementing on technical projects.
- Extensive technical knowledge of current technologies in the Microsoft product stack. (SharePoint, Azure, Exchange Online, Microsoft 365)
- Knowledge of cloud computing (Azure) and related virtualisation technologies such as Hyper‑V.
- Intermediate knowledge and understanding of LANs, WANs, VPNs and common networking configuration and components.
What We Offer
- £33,000 per annum
- 37.5 hours per week
- Based in your nearest Acorns Hospice (Walsall, Birmingham or Worcester) with travel to sites across the West Midlands
- Employee discounts from leading retailers – including the Blue Light Card
- Discounts on refurbished tech
- Health cash plan
- Gym membership and equipment discount scheme
- Bike2Work scheme – save up to 42% on bikes and equipment
- Wellbeing, legal and financial support
- Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.
- Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
- NHS pension scheme life assurance or Acorns group life assurance scheme
- Annual leave entitlement increases with length of service
Interviews are scheduled to be held on 24 March. You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.
As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.
ICT Systems & Network Administrator in Walsall employer: Get Grants Ltd
Acorns Children’s Hospice is an exceptional employer, offering a supportive and collaborative work culture that prioritises the well-being of both employees and the families they serve. With a strong commitment to professional development through the Acorns Academy, generous benefits including a competitive salary, pension contributions, and employee discounts, working at Acorns in the West Midlands provides a meaningful opportunity to make a real difference in the lives of children and their families.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Systems & Network Administrator in Walsall
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or online webinars, and don’t be shy about asking for informational interviews. The more connections you make, the better your chances of landing that ICT Systems & Network Administrator role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those related to systems administration and network management. This gives potential employers a tangible look at what you can do, making you stand out from the crowd.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to Microsoft technologies and cloud computing. Practice explaining your past experiences clearly and confidently, as this will help you demonstrate your expertise and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our mission at Acorns Children’s Hospice.
We think you need these skills to ace ICT Systems & Network Administrator in Walsall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT Systems & Network Administrator role. Highlight your relevant experience and skills, especially those mentioned in the job description like systems administration and cloud computing. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Acorns Children’s Hospice and how your background aligns with our mission. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention specific technologies you’ve worked with, like Azure or Microsoft 365, and any relevant certifications. This will help us understand your expertise and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team at Acorns!
How to prepare for a job interview at Get Grants Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft product stack, especially SharePoint, Azure, and Exchange Online. Be ready to discuss your hands-on experience with these technologies and how you've used them in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved escalated incidents in a service desk environment. Highlight specific challenges you faced and the steps you took to overcome them, demonstrating your ability to think critically under pressure.
✨Understand the Organisation's Mission
Familiarise yourself with Acorns Children’s Hospice and its commitment to supporting children and families. Be prepared to discuss how your role as an ICT Systems & Network Administrator can contribute to their mission and enhance their operational efficiency.
✨Promote Collaboration and Self-Sufficiency
Think about ways you've encouraged collaboration within teams or promoted self-sufficiency in technology use. Be ready to share strategies that have worked for you, as this aligns with the culture they want to foster at Acorns.
