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- Tasks: Be the go-to person for UK supporters, handling enquiries and ensuring timely gift processing.
- Company: Join a respected international organisation with a passionate Supporter Care team.
- Benefits: Enjoy flexible working hours, a pension scheme, and a wellbeing platform—all fully remote!
- Why this job: Make a real difference by connecting supporters to our mission and enhancing their experience.
- Qualifications: Strong communication skills and experience managing enquiries; attention to detail is key.
- Other info: This role offers a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28000 - 31000 £ per year.
Salary: £28,000 – £31,000
Contract: 1 year FTC
Location: Remote
Closing date: 6th February
Benefits: Incredibly flexible working hours, pension scheme, wellbeing platform, fully remote
We are delighted to be recruiting a Supporter Services Executive for a respected international organisation. As part of this role, you will be the main point of contact for UK supporters — handling enquiries, ensuring timely gift processing, maintaining accurate donor data, supporting key fundraising activities and playing a crucial role in delivering exceptional supporter experiences. This is an exciting opportunity to join a passionate global Supporter Care team working across multiple markets, ensuring every interaction helps supporters feel valued and connected to the organisation’s mission.
Qualifications:
- Excellent written and verbal communication skills, with experience handling high volumes of enquiries by phone and email.
- Strong organisational skills with the ability to manage competing priorities and maintain accuracy and attention to detail.
- Experience working with customer or supporter databases and understanding of data protection requirements (GDPR).
Deadline for applications: 6th February
Interviews: W/C 9th February
Quote reference: 2846AJ
Supporter Care Executive in Poole employer: Get Grants Ltd
Contact Detail:
Get Grants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Executive in Poole
✨Tip Number 1
Get to know the organisation! Research their mission and values so you can show genuine enthusiasm during interviews. We want to see how you connect with what they stand for.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries, it’s crucial to articulate your thoughts clearly. We recommend doing mock interviews with friends or using online platforms to refine your approach.
✨Tip Number 3
Showcase your organisational skills! Prepare examples of how you've managed competing priorities in the past. We love hearing about real-life experiences that demonstrate your ability to stay on top of things.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in supporter care.
We think you need these skills to ace Supporter Care Executive in Poole
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about connecting with supporters, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can handle enquiries effectively.
Be Organised: We love a candidate who can juggle multiple tasks! In your application, mention any experience you have with managing competing priorities. This will show us that you can keep everything on track while maintaining accuracy.
Know Your Data Protection: As you'll be dealing with donor data, it's crucial to show that you understand GDPR and data protection requirements. Mention any relevant experience or training in your application to reassure us that you take this seriously.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your skills and passion for the role right from the start!
How to prepare for a job interview at Get Grants Ltd
✨Know the Organisation Inside Out
Before your interview, take some time to research the organisation's mission and values. Understand their supporter care approach and how they engage with their supporters. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Supporter Care Executive, excellent communication is key. Prepare examples of how you've handled high volumes of enquiries in the past, whether by phone or email. Practise articulating your thoughts clearly and concisely, as this will demonstrate your ability to connect with supporters.
✨Demonstrate Organisational Prowess
This role requires strong organisational skills. Be ready to discuss how you manage competing priorities and maintain accuracy in your work. Consider sharing specific tools or methods you use to stay organised, as this will highlight your ability to handle the demands of the position.
✨Familiarise Yourself with GDPR
Since you'll be working with donor data, it's crucial to understand data protection requirements, especially GDPR. Brush up on the basics and be prepared to discuss how you would ensure compliance while maintaining accurate donor records. This knowledge will set you apart as a candidate who takes data protection seriously.
