At a Glance
- Tasks: Support policy development and engage with housing associations to tackle key challenges.
- Company: Join the National Housing Federation, the voice of housing associations in England.
- Benefits: Enjoy flexible working, private healthcare, and generous annual leave.
- Other info: We value diversity and are committed to creating an inclusive workplace.
- Why this job: Make a real impact on housing policy while developing your skills in a supportive environment.
- Qualifications: Customer service experience and a passion for housing and social policy.
The predicted salary is between 30000 - 40000 € per year.
Hours: Full-time, 27 days’ annual leave, statutory holidays, and three closure days over the Christmas period. Flexible working for all staff, including working from home/hybrid working, and flexitime/TOIL scheme. Attractive family-friendly policies. Private healthcare cover. Season ticket loans. Employee awards, and training and development opportunities. For more information about our benefits, please visit our website.
Office locations: London or Bristol. Please note, the successful candidate will be expected to carry out two days in-person working per week on average, which will include attendance at your office location. Flexible working arrangements can be discussed and agreed with the line manager, subject to role and business needs.
An exciting opportunity has arisen at the National Housing Federation (NHF) for a Policy Assistant, who will work to support our policy team to develop high-quality, relevant, evidence-based policy. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people. You can find further information about the NHF on our website.
Interested in providing support to a hard-working team and helping to develop policy positions that support the interests of housing associations and their social residents? Please select the Apply button and download the full job profile and person specification for this role.
Key elements of the role:- Providing support to the team in engaging with member housing associations to identify and respond to the key opportunities and challenges facing them now, and in the future.
- Undertaking evidence gathering and analysis to support policy development.
- Contributing to policy development, including drafting text for briefings or consultation responses, and taking forward elements of policy projects with support from colleagues.
- Supporting the running of policy team meetings and events.
- Experience of delivering excellent customer service and giving accurate advice/information in a timely manner.
- Knowledge of or interest in housing and social policy.
- Knowledge of or interest in the policy development process.
- Ability to communicate in writing and verbally to different audiences.
- Ability to bring together and summarise information from different sources.
- Excellent administrative skills with the ability to prioritise, multitask and meet deadlines.
Equality, diversity and inclusion: The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff and is available on our website. We are proud to be an equal opportunity workplace, and we value the contribution each individual makes to our work. We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBTQ, and would particularly welcome applications from people in these groups.
Disability confident employer: We are a disability confident employer and, if you are a disabled person who meets the skills and experience we consider essential for the role, we will offer you an interview. We also consider reasonable adjustments to our recruitment process as requested. Our role profile and job advert can also be requested in large print or in an accessible format via this email address.
Completing our Application Form: To apply for this role, please complete our online application form. The application form includes your employment and education history, plus you will be asked to answer questions in relation to your knowledge, skills and experience, why you are applying for the role and questions in relation to our values. The application form is anonymous and will not require you to upload a CV or cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.
Right to work in the UK/UK VISA sponsorship: You must have the right to work in the UK, and it is important to note that the NHF does not sponsor individuals to work in the UK.
Closing date for applications: 7th May 2026
Interview date: w/c 18th or 25th May 2026
Policy Assistant (fixed-term) employer: Get Grants Ltd
The National Housing Federation (NHF) is an exceptional employer, offering a supportive and inclusive work environment in either London or Bristol. With flexible working arrangements, generous annual leave, private healthcare, and a commitment to employee development, NHF fosters a culture that values diversity and encourages personal growth while making a meaningful impact on housing policy for millions of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Policy Assistant (fixed-term)
✨Tip Number 1
Get to know the NHF and its mission! Understanding their values and goals will help you tailor your approach during interviews. Show us that you're genuinely interested in supporting housing associations and their communities.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, or join relevant groups. This can give you insider info about the role and the team, plus it shows us you're proactive and engaged.
✨Tip Number 3
Prepare for those interviews by practising common questions related to policy development and customer service. We want to see how you can communicate effectively and bring together information from different sources.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it’s super straightforward and keeps everything organised for us.
We think you need these skills to ace Policy Assistant (fixed-term)
Some tips for your application 🫡
Know the Role:Before diving into the application, take a good look at the job description. Understand what the Policy Assistant role entails and how your skills align with the responsibilities. This will help you tailor your answers to show us you're the perfect fit!
Be Authentic:When answering the questions in the application form, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for housing and social policy. Authenticity goes a long way in making your application stand out.
Showcase Your Skills:Make sure to highlight your relevant experience and skills, especially those related to customer service and policy development. Use specific examples to demonstrate how you've successfully tackled similar challenges in the past. We love seeing concrete evidence of your abilities!
Follow the Instructions:Since our application process is anonymous, remember not to upload a CV or cover letter. Stick to the online application form and answer all questions thoroughly. This helps us focus on your skills and experience without any biases. And hey, applying through our website is the way to go!
How to prepare for a job interview at Get Grants Ltd
✨Know Your Stuff
Make sure you brush up on housing and social policy before the interview. Familiarise yourself with the National Housing Federation's role and recent developments in the sector. This will show your genuine interest and help you engage in meaningful discussions.
✨Showcase Your Skills
Prepare examples that highlight your customer service experience and your ability to communicate effectively. Think of situations where you've had to summarise information or provide accurate advice under pressure, as these skills are crucial for the Policy Assistant role.
✨Be Ready to Collaborate
Since the role involves supporting team meetings and events, be prepared to discuss how you work within a team. Share experiences where you've contributed to group projects or helped facilitate discussions, as this will demonstrate your collaborative spirit.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team's current projects or the challenges facing housing associations. This shows your enthusiasm for the role and helps you understand how you can contribute to their goals.
