At a Glance
- Tasks: Support animal welfare by managing pet cases and ensuring their needs are met.
- Company: Join Blue Cross, a leading charity dedicated to helping pets in need.
- Benefits: Enjoy wellbeing programmes, 24/7 GP access, and discounts at various retailers.
- Other info: Flexible zero-hour contract with opportunities for personal growth.
- Why this job: Make a real difference in the lives of pets while gaining valuable experience.
- Qualifications: Experience with animals and strong communication skills are essential.
The predicted salary is between 10 - 12 £ per hour.
Location: Newport NP18 2LH
Closing date: Tuesday 9th June 2026
Interview date: 16th & 17th June 2026
We’re recruiting a Standby Pet Welfare Assistant for offsite animal care, for our Rehoming & Fostering team in Newport! At Blue Cross, we’re dedicated to providing the best care possible to pets in need. As a Pet Welfare Assistant for our foster services and home direct, you’ll play an important role in our mission, ensuring that every pet receives the love, attention, and support they deserve whilst they are in our offsite care.
More about the role
As a Standby Pet Welfare Assistant – Offsite Services, you will be responsible for expertly managing a specific number of pet cases within the offsite pet care service, these can be rehoming pets in foster or Home Direct service. You will be ensuring welfare standards are met and that rehabilitation plans are followed and supported for pets in foster homes. This role will be responsible for ensuring the assessment of pets preparing for a new home in offsite services is completed in the quickest amount of time. For many, the centre will be the ‘public face’ of Blue Cross so you will need to ensure that good customer service is at the heart of every interaction. You will be on a zero hour’s contract and therefore you will not have regular hours of work but will be on standby to work shifts as and when required.
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you
The person will be empathetic, intuitive, and focused on animal welfare, with experience in a similar environment. You can assess pet needs, recognise behavioural signs, and have a basic understanding of medications like flea treatments and diabetes management. Self‑motivated and collaborative, you bring practical, creative solutions for the best care outcomes. Our team need to work quickly to help pets and a key element required is strong administrative experience. Your communication skills are first‑class, making you approachable and effective in sharing critical information with fosterers, clients, and stakeholders. You’re resilient and emotionally intelligent, able to thrive in emotionally charged situations while supporting both clients and colleagues with empathy.
Qualifications
- Experience of having previously worked or volunteered with domestic animals or in an animal welfare environment.
- Good experience of recording information and being able to accurately convey this when communicating with others.
- Previous experience in working in a customer focused environment and used to achieving a high level of customer satisfaction.
- Good organisational and administration skills to include computerised systems.
- A full driving licence.
- The ability to demonstrate, understand and apply our Blue Cross values.
Additional desirable qualifications
- Qualification or similar experience in animal behaviour or animal training.
- Experience of cash handling.
- Experience of working to strict health and safety procedures.
- Understanding of safeguarding issues.
Benefits
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Pension scheme with enhanced employer contribution
- Charity worker discounts across a variety of retailers
Standby Pet Welfare Assistant Off-site Services in Newport employer: Get Grants Ltd
At Blue Cross, we pride ourselves on being an exceptional employer dedicated to animal welfare and the well-being of our staff. Located in Newport, our supportive work culture fosters collaboration and empathy, providing employees with opportunities for personal growth and development while making a meaningful impact on the lives of pets in need. With benefits such as 24/7 GP access, a robust pension scheme, and charity worker discounts, we ensure that our team feels valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Standby Pet Welfare Assistant Off-site Services in Newport
✨Tip Number 1
Get to know the organisation! Research Blue Cross and their mission. When you understand their values, you can tailor your conversations during interviews to show how you align with their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to animal welfare and customer service. Role-play with a friend or family member to build confidence and refine your answers.
✨Tip Number 3
Show your passion! During the interview, share personal stories about your experiences with animals. This will help demonstrate your empathy and commitment to animal welfare, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Standby Pet Welfare Assistant Off-site Services in Newport
Some tips for your application 🫡
Show Your Passion for Animal Welfare:When writing your application, let your love for animals shine through! Share any relevant experiences you've had with pets or in animal welfare. We want to see that you genuinely care about making a difference in their lives.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Highlight Your Customer Service Skills:Since you'll be interacting with fosterers and clients, it's important to showcase your customer service experience. Mention specific examples where you've provided excellent service or resolved issues effectively. This will help us see how you can contribute to our mission.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Get Grants Ltd
✨Know Your Stuff About Animal Welfare
Make sure you brush up on your knowledge of animal welfare standards and rehabilitation plans. Being able to discuss specific cases or experiences you've had with pets will show that you're not just passionate but also knowledgeable about the role.
✨Show Off Your Customer Service Skills
Since this role involves interacting with fosterers and clients, be ready to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and how you handle emotionally charged situations with empathy.
✨Demonstrate Your Organisational Skills
Prepare to talk about your experience with administrative tasks and how you keep track of multiple pet cases. Mention any systems or tools you've used to stay organised, as this is crucial for managing the responsibilities of the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations involving pet welfare or client interactions. This will help demonstrate your problem-solving skills and ability to think on your feet.
