About the Role
Are you passionate about maintaining high standards and improving quality across services? We are seeking a proactive and detail-focused Quality Assurance Officer to join our team and play a key role in supporting excellence across Leeds Conservatoire and University Centre Leeds.
In this role, you will be responsible for ensuring effective quality assurance processes are in place, supporting compliance with internal policies and external regulatory frameworks, and helping to drive continuous improvement. You will work closely with colleagues across teams, acting as a key point of contact for quality-related matters and ensuring accurate monitoring, reporting, and documentation of key processes.
This is an excellent opportunity for someone who thrives in a busy, customer-focused environment, enjoys problem-solving, and is confident managing a varied workload with competing priorities.
What You Will Do
- Act as a key point of contact, liaising effectively with internal teams and external agencies to support smooth communication and service delivery.
- Provide a responsive, customer-focused administrative service, supporting the Quality team to manage a wide range of daily priorities and fluctuating demands.
- Manage and develop high-quality administrative processes, including complaints, appeals, disciplinary procedures, student representation, committee servicing, audits, and policy documentation.
- Monitor compliance and reporting, tracking key processes, identifying trends, and providing recommendations for improvement and risk mitigation.
- Support adherence to quality frameworks and regulatory requirements, including internal policies and external standards such as OfS, OIA, CMA and GDPR guidelines.
About You
- GCSE English (Grade 4/C or above) is essential, together with a Level 3 qualification in IT or Business Administration, or significant relevant experience demonstrating a strong breadth and depth of administrative knowledge and expertise.
- Proficient in Microsoft Office applications and databases
- Highly organised and detail-oriented, with the ability to manage competing priorities, meet demanding deadlines and deliver accurate outcomes.
- Excellent communication and customer service skills with the ability to build effective relationships and work collaboratively with colleagues and stakeholders at all levels.
- Able to use own initiative, solve problems, manage change and make sound decisions on routine matters with minimal supervision.
- Able to handle sensitive and confidential information appropriately
