At a Glance
- Tasks: Join our Festival Crew to create an amazing visitor experience at a major science exhibition.
- Company: Exciting event team in the heart of London, dedicated to engaging the public with science.
- Benefits: Earn £15 per hour, flexible shifts, and gain valuable experience in events and customer service.
- Other info: Mandatory paid training on 11 June 2026; flexible working patterns available.
- Why this job: Be part of a lively event, meet new people, and support cutting-edge science and technology.
- Qualifications: Friendly, reliable, and confident in public-facing roles; previous experience is a plus.
The predicted salary is between 15 - 15 £ per hour.
We are recruiting friendly, reliable and highly motivated Festival Crew to support a major public science exhibition taking place in central London from 30 June to 6 July 2026. This flagship six day event welcomes thousands of visitors, including school groups, families and adults, and showcases cutting edge science and technology research from across the UK. It is a lively, interactive environment with exhibits, talks, panel discussions and film screenings, offering a unique opportunity for the public to engage directly with scientists.
About the role
Festival Crew play a vital part in creating a welcoming, inclusive and well run visitor experience. You will be part of a supportive team, working across a range of front facing event roles.
Key responsibilities
- Welcoming visitors and acting as a friendly, visible presence throughout the event
- Engaging with the public, responding to questions and offering guidance
- Supporting the smooth running of the exhibition and assisting exhibitors where needed
- Briefing visiting school groups and teachers
- Staffing the information desk
- Supporting event feedback through observation and data capture
Dates and availability:
Crew are needed across the following dates and times: You must be able to attend a mandatory paid training day on Thursday 11 June 2026, 10am–4.30pm, in London. Working patterns are flexible. The more availability you have across the week, the better. Scheduled breaks, including lunch, will be provided in line with agreed shifts.
About you
- Friendly, proactive and confident in public facing environments
- A strong team player who is reliable and punctual
- Flexible, with a positive and practical approach
- Comfortable taking on a variety of tasks across a busy event
You will ideally have previous experience in customer service, events, festivals or other public facing roles. A current DBS check is preferred. Candidates must be willing to undertake a basic DBS check if required, with the cost reimbursed. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Event Crew Support employer: Get Grants Ltd
Join our dynamic team as Event Crew Support in the heart of London, where you'll play a crucial role in delivering an engaging and inclusive experience at a major public science exhibition. We pride ourselves on fostering a supportive work culture that values teamwork and flexibility, offering competitive pay and opportunities for personal growth in a vibrant environment filled with exciting interactions. This temporary role not only allows you to contribute to a landmark event but also provides a chance to connect with diverse audiences and enhance your skills in customer service and event management.
StudySmarter Expert Advice🤫
We think this is how you could land Event Crew Support
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Get Grants Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Get Grants Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Event Crew Support
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Get Grants Ltd.
How to prepare for a job interview at Get Grants Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Get Grants Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Get Grants Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
