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- Tasks: Deliver a world-class donor experience and support fundraising efforts.
- Company: Join Acorns Children’s Hospice, the UK’s largest children’s hospice charity.
- Benefits: Competitive salary, employee discounts, health cash plan, and career development opportunities.
- Why this job: Make a real difference in children's lives while developing your skills.
- Qualifications: Strong communication skills and experience in fundraising or project planning.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Acorns Children’s Hospice are looking for a Donor Experience Officer to play a central part in delivering a world-class donor experience. You’ll ensure that everyone receives an exceptional, personalised experience that strengthens emotional connection and deepens commitment, enabling us to provide outstanding specialist care to every child and family who needs us now and in the future.
About the Role
At Acorns Children’s Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and at home. As the UK’s largest children’s hospice charity, in terms of both numbers of children and families supported, and annual expenditure on our care work, we need to raise more than £14 million each year to run and support our care services.
As Donor Experience Officer, you will:
- Play an active supporting role in planning and delivering Acorns donor experience strategy and plan.
- Answer and coordinate general enquiries efficiently and to the highest customer care standards.
- Supervise the recording, banking and thanking of donations for the Donor Experience team.
- Work collaboratively with colleagues across Fundraising to develop fundraising stewardship content and impact reports.
- Maintain accurate, up-to-date donor information in the CRM database.
- Support the stock management process, ensuring that fundraising materials are managed efficiently and stock levels are maintained.
About You
- Outstanding written and oral communication skills with experience of creating engaging, creative content for communication with key stakeholders.
- Experience of project planning with the ability to manage varying administrative processes and a capacity for prioritising and managing a complex workload.
- Experience working as part of a successful fundraising team.
- Experience of using CRM systems such as Raiser’s Edge, Salesforce, Donorfy or Donorflex.
What We Offer
- £30,500 per annum.
- 37.5 hours per week.
- Based in Birmingham (B29 6HZ).
- Employee discounts from leading retailers – including the Blue Light Card.
- Discounts on refurbished tech.
- Health cash plan.
- Gym membership and equipment discount scheme.
- Bike2Work scheme – save up to 42% on bikes and equipment.
- Wellbeing, legal and financial support.
- Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.
- Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme.
- NHS pension scheme life assurance or Acorns group life assurance scheme.
- Annual leave entitlement increases with length of service.
Interviews are scheduled to be held on 12 March. You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.
Donor Experience Officer in Birmingham employer: Get Grants Ltd
Contact Detail:
Get Grants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Donor Experience Officer in Birmingham
✨Tip Number 1
Get to know Acorns Children’s Hospice inside out! Research their mission, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for their cause.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to donor experience and fundraising. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Acorns.
We think you need these skills to ace Donor Experience Officer in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting children and families shine through. We want to see how much you care about making a difference in their lives, so share any relevant experiences or motivations that drive you.
Tailor Your Content: Make sure to tailor your application to the Donor Experience Officer role. Highlight your outstanding written communication skills and any experience you have with donor engagement. We love seeing how you can connect with our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Acorns Children’s Hospice.
How to prepare for a job interview at Get Grants Ltd
✨Know the Mission
Before your interview, take some time to really understand Acorns Children’s Hospice and its mission. Familiarise yourself with their values and the impact they have on families. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Donor Experience Officer, communication is key. Prepare examples of how you've created engaging content or handled donor inquiries in the past. Be ready to demonstrate your outstanding written and oral communication skills during the interview.
✨Highlight Your Teamwork Experience
This role involves working collaboratively with colleagues across fundraising. Think of specific instances where you've successfully worked as part of a team. Share how you contributed to achieving common goals, especially in a fundraising context.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is essential, brush up on your knowledge of tools like Raiser’s Edge or Salesforce. Be prepared to discuss your experience with these systems and how you've used them to manage donor information effectively.