At a Glance
- Tasks: Deliver exceptional donor experiences and support fundraising efforts for children's hospice care.
- Company: Join Acorns Children's Hospice, the UK's largest children's hospice charity.
- Benefits: Enjoy a competitive salary, employee discounts, health plans, and career development opportunities.
- Other info: Be part of a mission-driven team committed to children's rights and wellbeing.
- Why this job: Make a real difference in children's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in fundraising or project management.
The predicted salary is between 31110 - 31110 £ per year.
Acorns Children's Hospice are looking for a Donor Experience Officer to play a central part in delivering a world-class donor experience. You'll ensure that everyone receives an exceptional, personalised experience that strengthens emotional connection and deepens commitment, enabling us to provide outstanding specialist care to every child and family who needs us now and in the future.
About the Role
At Acorns Children’s Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and at home. As the UK’s largest children’s hospice charity, we need to raise more than £14 million each year to run and support our care services.
As Donor Experience Officer, you will:
- Play an active supporting role in planning and delivering Acorns donor experience strategy and plan
- Answer and coordinate general enquiries efficiently and to the highest customer care standards
- Supervise the recording, banking and thanking of donations for the Donor Experience team
- Work collaboratively with colleagues across Fundraising to develop fundraising stewardship content and impact reports
- Maintain accurate, up-to-date donor information in the CRM database
- Support the stock management process, ensuring that fundraising materials are managed efficiently and stock levels are maintained
About You
- Outstanding written and oral communication skills with experience of creating engaging, creative content for communication with key stakeholders
- Experience of project planning with the ability to manage varying administrative processes and a capacity for prioritising and managing a complex workload
- Experience working as part of a successful fundraising team
- Experience of using CRM systems such as Raiser’s Edge, Salesforce, Donorfy or Donorflex
What We Offer
- £31,110 per annum
- 37.5 hours per week
- Based in Birmingham (B29 6HZ)
- Employee discounts from leading retailers – including the Blue Light Card
- Discounts on refurbished tech
- Health cash plan
- Gym membership and equipment discount scheme
- Bike2Work scheme - save up to 42% on bikes and equipment
- Wellbeing, legal and financial support
- Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.
- Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
- NHS pension scheme life assurance or Acorns group life assurance scheme
- Annual leave entitlement increases with length of service
You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references. As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.
Acorns Children's Hospice Donor Experience Officer Birmingham · office £31k employer: Get Grants Ltd
Acorns Children's Hospice is an exceptional employer, dedicated to providing a supportive and enriching work environment in Birmingham. With a strong focus on employee wellbeing, we offer generous benefits including a health cash plan, gym discounts, and career development opportunities through our Acorns Academy. Join us in making a meaningful impact on the lives of children and families while enjoying a culture that values compassion, collaboration, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Acorns Children's Hospice Donor Experience Officer Birmingham · office £31k
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Get Grants Ltd.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Get Grants Ltd.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Get Grants Ltd.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Get Grants Ltd. Apply directly through us to stand out!
We think you need these skills to ace Acorns Children's Hospice Donor Experience Officer Birmingham · office £31k
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Get Grants Ltd. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Acorns Children's Hospice Donor Experience Officer Birmingham · office £31k, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Get Grants Ltd
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Get Grants Ltd. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
