At a Glance
- Tasks: Shape the future of supporter engagement and enhance satisfaction through innovative strategies.
- Company: Well-respected charity committed to improving equality and diversity.
- Benefits: Flexible working, generous annual leave, and pension contributions.
- Other info: Exciting opportunity for career growth in a collaborative environment.
- Why this job: Make a real impact on supporter experiences and drive meaningful connections.
- Qualifications: Experience in supporter journey strategies and strong analytical skills required.
The predicted salary is between 49062 - 51994 £ per year.
Salary: £49,062 - £51,994
Contract: Permanent / Full-time
Location: London, Cardiff, Edinburgh or Warrington
Closing date: ASAP – rolling interviews
Benefits: Competitive benefits package including flexible working, generous annual leave, and pension contribution.
A fantastic opportunity has arisen for a Supporter Experience Manager to proactively shape the future of supporter engagement within a well-respected charity. This role is central to driving impactful strategies that enhance supporter satisfaction, loyalty, and lifetime value. Working collaboratively across teams, you will design and deliver multi-channel supporter journeys, using insight and data to deepen engagement and grow income.
You’ll lead on developing a unified supporter experience framework, mapping journeys, identifying pain points, and implementing improvements that ensure every interaction is meaningful and aligned with organisational values. This is an exciting opportunity to champion innovation, embed a supporter‑centric culture, and influence how supporters connect with the organisation across all touchpoints.
To be successful as the Supporter Experience Manager, you will need:
- Significant experience delivering supporter experience or supporter journey strategies
- Proven experience of creating and delivering multi-channel communications and content
- Strong analytical skills, with the ability to interpret data and translate insights into action
- Excellent project management and stakeholder engagement skills, with the ability to collaborate across teams
If you would like to discuss this role with us, please contact us and quote reference: 3011EI.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. If enough applications are received the charity reserve the right to end the application period sooner.
Ashby Jenkins Recruitment New Supporter Experience Manager London · hybrid £50k–54k employer: Get Grants Ltd
As a leading charity, we pride ourselves on being an excellent employer that values innovation and collaboration. Our supportive work culture fosters professional growth through continuous learning opportunities, while our competitive benefits package, including flexible working arrangements and generous annual leave, ensures a healthy work-life balance. Join us in London to make a meaningful impact on supporter engagement and help shape the future of our organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Ashby Jenkins Recruitment New Supporter Experience Manager London · hybrid £50k–54k
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Get Grants Ltd.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Get Grants Ltd.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Get Grants Ltd.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Get Grants Ltd. Apply directly through us to stand out!
We think you need these skills to ace Ashby Jenkins Recruitment New Supporter Experience Manager London · hybrid £50k–54k
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Get Grants Ltd. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Ashby Jenkins Recruitment New Supporter Experience Manager London · hybrid £50k–54k, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Get Grants Ltd
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Get Grants Ltd. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
