Charity Delivery Lead in West Byfleet

The Charity Delivery Lead will drive the success of key charity and community programs and charity initiatives across our 13 venues. Line managing staff in a matrix model, you will provide operational guidance, a delivery framework, and expert advice to ensure that each program is successfully implemented and achieves its objectives. You will collaborate closely with the General Manager of each venue, ensuring the alignment of charity initiatives with broader venue goals. This position can be located at our Head Office in New Ash Green, or alternatively, at our sites in Hampton Court or Woking, Surrey. Additionally, some travel will be necessary for this role, as it involves visiting each of our 13 sites to support and assist in the implementation of our charity initiatives.

Requirements

• Program Delivery Support: Provide expert advice and practical frameworks to Charity Officers as they deliver and facilitate key programs such as Fun, Food & Golf, Community Cafes, and This Girl Can. Ensure each program aligns with the charity's mission and goals.
• Program Coordination & Monitoring: Ensure that programs are delivered efficiently, consistently, and to a high standard across all venues. Support Charity Officers in tracking program outcomes and assessing impact, making adjustments as needed.
• Training & Development: Provide training, resources, and support to Charity Officers to ensure they have the knowledge and tools necessary to deliver high-quality community programs. Share best practices and foster a culture of continuous improvement.
• Framework & Process Development: Develop and implement operational frameworks, guidelines, and processes for program delivery, ensuring consistency across all 13 venues. Provide ongoing feedback and recommendations to improve program quality and participant satisfaction and outcomes.
• Reporting & Communication: Report regularly to the Chief People Officer on program performance, challenges, and successes. Prepare reports and presentations for stakeholders (including Trustees), demonstrating the impact of charity programs and their alignment with the overall strategy.
• Collaborative Working: Work closely with the marketing and communications team to promote charity programs across different channels, including social media, local events, and the charity's website. Help raise awareness of the charity's work and encourage broader community participation.
• Safeguarding and Wellbeing: Ensure that all programs adhere to safeguarding guidelines, especially for vulnerable groups such as those impacted by dementia and children. Promote a safe and inclusive environment for all participants.

Key Skills and Experience

• Proven experience (3+ years) in community program delivery, charity work, or sports-related initiatives, with a focus on social impact and inclusivity.
• Strong knowledge of program design and delivery, particularly in sports, health, and community development.
• Excellent communication and relationship‑building skills, with the ability to engage diverse communities, local venues, and external stakeholders.
• Experience supporting and mentoring teams, even without direct line management responsibilities.
• Ability to create and implement structured frameworks and processes to improve program delivery and achieve outcomes.
• A genuine passion for using golf/ sport as a tool to improve lives and create positive change within communities.
• Strong organisational and time‑management skills, with the ability to manage multiple initiatives across multiple venues.
• An understanding of safeguarding and wellbeing guidelines and practices, particularly in working with vulnerable groups having performed the role of Welfare Officer, Designated Safeguarding Lead or equivalent.

Desirable

• Familiarity with programs related to dementia care, women and girls' sports participation, or community wellness.
• Knowledge of fundraising, grant applications, or sponsorship in the charity sector.
• Experience in working with or within community‑based organisations.
• A relevant qualification in community development, sports management, or a related field is advantageous but not essential.

Benefits

• Competitive Salary (dependent on experience).
• Company Pension Scheme.
• Free Golf membership, accessible across all our clubs.
• Staff discount on food, drinks and in our Pro‑store.
• Dedicated Learning & Development platform.