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- Tasks: Support daily operations and manage event bookings at a historic golf club.
- Company: Join the team at Hampton Court Palace Golf Club, a premium venue with a rich history.
- Benefits: Enjoy competitive salary, pension scheme, free golf membership, and staff discounts.
- Other info: Flexible shifts available; perfect for those passionate about events and guest experiences.
- Why this job: Be part of a dynamic team delivering exceptional hospitality in a stunning setting.
- Qualifications: 2-3 years in hospitality management with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Role Purpose
The Assistant Clubhouse & Events Manager supports the Clubhouse Manager in the day-to-day leadership and smooth operation of the clubhouse, including food & beverage service, staffing, stock control, and facility standards. Alongside operational responsibilities, this role manages inbound enquiries for smaller-scale events and bookings, ensuring efficient conversion and seamless coordination. The role works in partnership with the Venue Sales Manager, who leads corporate and high-value sales activity.
Responsibilities
- Clubhouse Operations & Food & Beverage
- Support daily management of the restaurant, bar, terrace, and function areas
- Ensure high-quality service delivery and presentation standards
- Manage staffing rotas, briefings, supervision, and training
- Oversee stock ordering, supplier coordination, and cost control
- Maintain cleanliness and presentation standards throughout the clubhouse
- Inbound Enquiries & Event Sales (Smaller-Scale)
- Act as primary contact for inbound enquiries below the agreed revenue threshold
- Respond promptly to website, email, phone, and in-person enquiries
- Qualify larger corporate enquiries and transfer to the Venue Sales Manager
- Convert suitable inbound enquiries into confirmed bookings
- Maintain accurate CRM records of enquiries and conversions
- Event Coordination & Delivery
- Assist in planning, coordinating, and delivering events and functions
- Confirm catering, AV, setup, and timing requirements
- Liaise with kitchen, bar, and operations teams for smooth execution
- Oversee delivery during key events and ensure guest satisfaction
- Compliance & Standards
- Ensure compliance with health & safety, food hygiene, and licensing regulations
- Support reporting on inbound sales and operational metrics
Qualifications
- Experience
- 2-3 years' experience in hospitality management or assistant management roles, preferably within premium venues, golf clubs, country clubs, hotels, or event-focused establishments
- Proven track record handling inbound enquiries, converting sales, and coordinating private/social events (e.g., parties, functions, or smaller gatherings)
- Strong operational experience in food & beverage service, including restaurant/bar management, stock control, and team supervision
- Skills & Knowledge
- Excellent organisational and time management skills, with the ability to prioritise tasks, manage rotas, and handle multiple priorities in a fast-paced environment
- Strong interpersonal, communication, and customer service abilities — outgoing, approachable, and empathetic to build rapport with members, guests, clients, and team members
- Commercial awareness, including upselling opportunities, cost control, revenue generation from inbound bookings, and understanding profit margins in F&B/events
- Solid knowledge of food & beverage operations, supplier management, inventory control, and maintaining high presentation/hygiene standards
- Proficiency in CRM/booking systems, Microsoft Office, and basic reporting for sales/enquiry tracking and operational metrics
- Understanding of health & safety, food hygiene (e.g., Level 2/3 certification desirable), licensing regulations, and compliance in a licensed venue
- Personal Qualities & Attributes
- Passionate about delivering exceptional hospitality and guest experiences in a premium, historic setting
- Proactive, adaptable, and calm under pressure — able to handle unexpected issues, last‑minute changes, or busy event periods effectively
- Leadership-oriented with the ability to supervise, motivate, train, and develop a team while fostering a positive, collaborative culture
- Detail-oriented and meticulous, with a high standard of personal presentation and eye for maintaining clubhouse standards
- Flexible and reliable, willing to work variable shifts including evenings, weekends, and holidays to support operations and events
- Enthusiastic team player with a positive attitude, resilience, and a genuine interest in contributing to Get Golfing's mission of accessible, community-focused golf and hospitality
This role suits a dynamic, customer-focused professional ready to step up in a leadership-support capacity, combining operational excellence with sales conversion for smaller events under the guidance of the Clubhouse Manager and Venue Sales Manager. If you embody these qualities and are excited to contribute to an outstanding royal venue, we encourage your application!
Other Information
Competitive Salary (dependent on experience)
Benefits
- Company Pension Scheme
- Free Golf membership
- Staff discount on food, drinks and in our Pro-shop
- Training & Development
Assistant Clubhouse & Events Manager - Hampton Court Palace Golf Club in Kingston upon Thames employer: Get Golfing
Contact Detail:
Get Golfing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Clubhouse & Events Manager - Hampton Court Palace Golf Club in Kingston upon Thames
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Hampton Court Palace Golf Club. Familiarise yourself with the clubhouse and its operations. This will not only impress the hiring team but also help you speak confidently about how you can contribute.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it shows you're genuinely interested in the club's culture.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past roles where you've handled busy events or managed a team under pressure. The more specific you are, the better you'll demonstrate your fit for the Assistant Clubhouse & Events Manager role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Assistant Clubhouse & Events Manager - Hampton Court Palace Golf Club in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for delivering exceptional guest experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable moments for our members and guests.
Highlight Relevant Experience: Make sure to showcase your previous experience in hospitality management or similar roles. We’re particularly interested in your track record with inbound enquiries and event coordination, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to food & beverage operations and team management. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Hampton Court Palace Golf Club!
How to prepare for a job interview at Get Golfing
✨Know Your Venue
Before the interview, do your homework on Hampton Court Palace Golf Club. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you tailor your responses to align with their mission.
✨Showcase Your Experience
Be ready to discuss your previous roles in hospitality management. Highlight specific examples where you've successfully handled inbound enquiries or coordinated events. Use metrics if possible, like how you increased bookings or improved service standards.
✨Demonstrate Team Leadership Skills
Since this role involves supporting the Clubhouse Manager and leading a team, prepare to talk about your leadership style. Share instances where you've motivated or trained staff, and how you handle challenges in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the club's future events, team dynamics, or how they measure success in the role. This shows your enthusiasm and helps you gauge if it's the right fit for you.