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For Companies At a Glance
- Tasks: Manage daily golf operations, enhance customer experience, and oversee staff.
- Company: Get Golfing is a charity making golf accessible to all and serving as community hubs.
- Benefits: Enjoy perks like remote work, free golf, discounts, and training opportunities.
- Why this job: Join a passionate team dedicated to improving lives through golf in a vibrant community setting.
- Qualifications: Experience in golf operations management and exceptional customer service skills required.
- Other info: Flexible schedule with evenings and weekends; must be proactive and strategic.
The predicted salary is between 36000 - 60000 £ per year.
About Get Golfing
Get Golfing is a charity dedicated to improving lives through golf, aiming to make courses and clubhouses accessible to all, with sites serving as community hubs. Our business model focuses on revenue from memberships, golf days, events, functions, and F&B, with the philosophy that “our courses are for golfers while our clubhouses are for everyone”.
Role Purpose
Ansty Golf Club, Coventry, seeks a Golf Operations Manager to oversee daily operations, ensure excellent service, and enhance the customer experience. The role includes managing staff, primarily on casual contracts, and utilizing ‘Golf Manager’ software for high-quality service delivery.
Responsibilities
- Oversee Daily Golf Operations: Manage daily operations, optimize tee-times, ensure smooth course flow, and implement policies to maximize playing opportunities.
- Golf Retail: Oversee golf shop inventory, maintain equipment, and ensure liability forms are signed for buggy rentals.
- Deliver Exceptional Customer Service: Lead, train, and supervise the team, handle customer inquiries professionally, and foster an inclusive atmosphere.
- Golf Days & Societies: Manage golf day and society experiences, ensuring value and encouraging repeat bookings, including rental and retail sales.
- Member Engagement: Act as a primary contact for members, manage communications, and coordinate events and competitions to enhance member experience.
- Financial Management & Revenue Optimization: Monitor financial performance, manage budgets, and identify profitability improvements.
Skills & Knowledge
- Extensive experience in golf operations management.
- Exceptional customer service and communication skills.
- Deep understanding of golf, rules, and industry landscape.
- Proficiency in ‘Golf Manager’ software and MS Office.
- Strong organizational and problem-solving skills.
- Ability to influence site performance through P&L management.
- Effective decision-making and team management skills.
Approach
- Proactive, results-oriented, strategic thinker.
- Independent worker with effective decision-making skills.
- Flexible schedule including evenings, weekends, and holidays.
- Strong work ethic and understanding of golf management demands.
- Effective communicator with storytelling ability.
Additional benefits include pension plans, work from home, training & development, free golf, discounts, and staff programs.
Golf Operations Manager employer: Get Golfing
Contact Detail:
Get Golfing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Operations Manager
✨Tip Number 1
Familiarise yourself with the specific operations of Ansty Golf Club and its community focus. Understanding their unique approach to making golf accessible will help you align your experience with their mission during discussions.
✨Tip Number 2
Network with current or former employees of Get Golfing or similar organisations. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Demonstrate your knowledge of 'Golf Manager' software in practical scenarios. If you have experience with similar systems, be ready to discuss how you can leverage technology to enhance operations and customer service.
✨Tip Number 4
Prepare examples of how you've successfully managed teams and improved customer experiences in previous roles. Highlighting your leadership skills and ability to foster an inclusive atmosphere will resonate well with their values.
We think you need these skills to ace Golf Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Golf Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in golf operations management. Emphasise your customer service skills, knowledge of golf, and any experience with 'Golf Manager' software.
Write a Strong Cover Letter: In your cover letter, express your passion for golf and community engagement. Discuss how you can contribute to Get Golfing's mission and enhance the customer experience at Ansty Golf Club.
Highlight Relevant Achievements: Include specific examples of past achievements in golf operations or customer service that demonstrate your ability to manage teams, optimise operations, and improve financial performance.
How to prepare for a job interview at Get Golfing
✨Show Your Passion for Golf
Make sure to express your enthusiasm for golf and how it can positively impact communities. Share personal experiences or stories that highlight your love for the sport and its inclusive nature.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Discuss specific situations where you resolved issues or enhanced the customer experience, as this is crucial for the Golf Operations Manager role.
✨Familiarise Yourself with 'Golf Manager' Software
Since the role requires proficiency in 'Golf Manager' software, take some time to learn about its features and functionalities. Being able to discuss how you would use it to optimise operations will impress the interviewers.
✨Prepare for Financial Management Questions
Be ready to discuss your experience with budget management and P&L oversight. Think of examples where you've identified profitability improvements or managed financial performance effectively in past positions.
