General Manager - Redlibbets Golf & Country Club

About Get Golfing

Get Golfing CIO, a charity with a mission to make golf more accessible for all, is seeking an experienced General Manager to join our team at Redlibbets Golf & Country Club.

This is an exciting opportunity to work for a thriving and dynamic organisation which manages and operates 13 sites with 7,000 members and over 160,000 visitors each year.

The successful candidate will be part of a £20m revenue company of 600 people which reinvests profits from its operations into its venues, courses, the development of its people, and importantly, community oriented charitable initiatives local to its sites.

Our model is to maximise revenue through memberships, golf days, events, functions, and F&B. We say that “our courses are for golfers while our clubhouses are for everyone”.

Please see: Get Golfing

Role Purpose

Redlibbets Golf and Country Club is a picturesque venue located near Sevenoaks in Kent with a unique 18-hole course and recently renovated functions and events suite.

As General Manager, you will be responsible for leading and overseeing the site’s daily operations and managing all aspects of the P&L. Reporting to Get Golfing’s CEO, you will lead a dedicated venue and golf management team and work closely with colleagues to drive revenues, deliver an exceptional guest experience, and make a significant charitable impact. This is an exciting opportunity to work with a great sense of cause and purpose.

Performance bonus scheme dependent on personal and financial KPI’s achieved.

Requirements

• Management and guardianship of the Member and Guest experience
• Lead and motivate the Redlibbets team including clubhouse, catering and front of house, golf operations, golf sales and venue sales to ensure a high-quality product
• Lead and motivate the senior on-site team to deliver outstanding success.
• Ensuring the site and surrounds are presented within Set-To-Sell guidelines
• Oversee all sales, operational and financial aspects of the venue to meet targets
• Ownership and accountability for the site P&L and achieving set budgets
• Presentation of monthly trading position including variance analysis to CEO/CFO
• Ensuring the site is compliant with all relevant legislation including H&S and licensing
• Build relationships with customers and suppliers to drive loyalty and repeat business
• Implement marketing strategies to attract new members, golf days and venue bookings
• Train, develop (and recruit) the senior management team to achieve and perform well
• Deliver great events that are appropriately costed and meet the required margins
• Work closely with the course management team to maintain and improve course conditions to deliver an exceptional golfing experience
• Manage relationships and projects with third parties including suppliers & contractors
• Embody Get Golfing’s ethos and approach of inclusivity, sustainability, and community

Knowledge

• Proven experience as a General Manager in the golf, leisure, or hospitality industry
• Proven experience in revenue generation, event sales and achieving secondary sales
• Strong awareness and understanding for golf and ideally, golf course management.
• A passion for hospitality, the guest experience and growing a business

Skills

• Strong leadership with a track record of successfully managing and motivating sales and operations teams to deliver quality standards and achieve ambitious budgets
• Strong business acumen and financial management skills, particularly P&Ls
• Competence to influence site performance through effective P&L management
• Excellent negotiation and interpersonal skills
• An acute eye for detail with strong communication and organisational skills
• Ability to support, train and motivate colleagues, and drive accountability
• Proficiency in Microsoft Office and CRM software and reports/reporting
• Strong evidence-based decision-making ability to manage team and grow revenues

Approach

• Proactive and results-oriented, with the ability to think strategically and act decisively
• Ability to work independently and make effective decisions
• Flexible schedule, ability to work evenings, weekends and bank holidays as needed
• A passion for sales, people, and the ability to build and maintain relationships
• A strong work ethic and understanding of the demands of venue management.
• The ability to manage time effectively and to prioritise actions
• Strong ability to convey important messages, often through effective storytelling

Benefits

• Pension Plans
• Training & Development
• Free Golf
• 50% discount on food and beverage
• Staff referral bonus

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