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- Tasks: Deliver exceptional customer service and support golf operations in a vibrant environment.
- Company: Join Pyrford Lakes, one of the UK's busiest and most welcoming golf venues.
- Benefits: Enjoy free golf, 50% off food, and training development opportunities.
- Why this job: Be part of a modern, inclusive culture and create unforgettable experiences.
- Qualifications: Experience in hospitality or customer service and strong communication skills.
- Other info: Flexible hours with opportunities for career progression in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
About Pyrford Lakes
Pyrford Lakes is one of the UK's busiest and most welcoming golf venues, delivering outstanding golf experiences to tens of thousands of players every year. As part of Get Golfing, we are proud to be a modern, inclusive organisation focused on community, innovation, and unforgettable customer experiences. Our mission is simple: create memories and leave a legacy.
The Role
We are looking for a friendly, flexible, and multi-skilled individual to join our team, combining Front of House hospitality with Golf Operations support. This is a varied, customer-facing role where you'll help deliver outstanding service both in the clubhouse and out on the course. This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is happy to turn their hand to everything from serving coffees to managing tee times, supporting competitions, and helping deliver successful functions and events.
Requirements
- Key Responsibilities
- Customer Service Hospitality
- Deliver exceptional customer service in the clubhouse, bar, and dining areas
- Take and process food and beverage orders accurately
- Serve food and drinks to a high standard, including alcoholic and non-alcoholic beverages
- Handle card payments using POS systems
- Maintain cleanliness and presentation of bar, dining, and service areas
- Support setup, service, and breakdown of events, functions, and golf days, including evening events
- Monitor and restock front of house supplies
- Welcome golfers and manage check-in and prepayments
- Manage tee sheets to maximise flow, play, and customer satisfaction
- Act as starter and/or marshal to support pace of play and on-course etiquette
- Manage rental equipment including buggies, trolleys, and hire sets
- Support golf competitions, society days, and events
- Communicate clearly with players before, during, and after their round
- Support retail, promotions, and customer data capture
- Maintain high presentation standards across clubhouse and golf facilities
- Follow food safety, licensing, and health safety regulations
- Serve alcohol responsibly and in line with licensing laws
- Work closely with kitchen, bar, events, and golf teams
- Take a proactive, team-first approach to daily operations
- What We're Looking For
- Essential
- Previous experience in hospitality, customer service, or a similar front-facing role
- Strong communication and interpersonal skills
- Ability to work efficiently in a busy, customer-focused environment
- Confidence handling payments and using POS systems
- Willingness to work flexible hours, including weekends, early starts, evenings, and late finishes for functions and events
- A positive, can-do attitude and willingness to learn
- Basic understanding of food hygiene and health safety (training provided)
- Experience in a golf club, leisure, hotel, or hospitality environment
- Food Safety Level 1 or 2 (or willingness to obtain)
- Bar service experience or Personal Licence
- Interest in or basic knowledge of golf (helpful but not essential)
- Why Join Us?
- Be part of a modern, inclusive golf and hospitality culture
- Work at one of the UK's highest-volume golf venues
- Gain experience across both hospitality and golf operations
- Opportunities to progress within Pyrford Lakes and Get Golfing
- Friendly, supportive team environment
- Benefits
- Training development opportunities
- Free golf
- 50% staff discount on food
- Staff referral programme
If you enjoy working with people, love variety in your role, and want to be part of something different in golf and hospitality, we'd love to hear from you.
Salary: Competitive and dependant on experience.
Customer Experience Host in Woking employer: Get Golfing CIO
Contact Detail:
Get Golfing CIO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Host in Woking
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Pyrford Lakes. Familiarise yourself with the clubhouse and course layout. This shows you’re genuinely interested and helps you chat confidently about how you can enhance the customer experience.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you’ve gone above and beyond for a customer. Share these stories during your interview to highlight your friendly, can-do attitude.
✨Tip Number 3
Be flexible! The job requires a willingness to work varied hours, so be ready to discuss your availability. Show that you’re adaptable and excited about the different tasks, from serving drinks to managing tee times.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Pyrford Lakes. Don’t miss out on the chance to be part of something special in golf and hospitality!
We think you need these skills to ace Customer Experience Host in Woking
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and hospitality. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your past roles have prepared you for this position, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Get Golfing CIO
✨Know the Venue Inside Out
Before your interview, take some time to research Pyrford Lakes. Familiarise yourself with their services, values, and what makes them stand out in the golf industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission of creating unforgettable customer experiences.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, be prepared to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a challenging situation with grace. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to customer satisfaction.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might have to demonstrate how you'd handle various customer interactions. Practice common scenarios, like taking orders or managing a busy bar, so you can showcase your communication skills and adaptability on the spot.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they measure success in customer service. This shows you're not just looking for any job, but that you're genuinely interested in contributing to their team.
