Club House Manager - Mill Green Golf Club in Hatfield

About Get Golfing: Get Golfing CIO, a charity with a mission to make golf more accessible for all, is seeking an experienced Clubhouse Manager to join our team at Mill Green Golf Club. This is an exciting opportunity to work for a thriving and dynamic organisation which manages and operates 13 sites with 7,000 members and over 160,000 visitors each year. The successful candidate will be part of a £20m revenue company of 600 people which reinvests profits from its operations into its venues, courses, the development of its people, and importantly, community-oriented charitable initiatives local to its sites. Our model is to maximise revenue through memberships, golf days, events, functions, and F&B. We say that “our courses are for golfers while our clubhouses are for everyone”.

Requirements:

The Club at Mill Green is located in the Hertfordshire countryside near Welwyn Garden City, set within picturesque parkland and surrounded by rolling landscapes and mature woodland. The Clubhouse Manager will ensure the smooth and efficient operation of the Clubhouse, restaurant, and event areas. He/she will be accountable for all aspects of the day-to-day operations, including scheduling, staffing, recruitment, training, and development. The successful candidate will be responsible for managing the Head Chef to ensure high-quality food and presentation. The Clubhouse Manager will ensure all amenities and facilities are well-maintained and functioning. This role requires a sales-oriented approach to optimise the event spaces, grow revenues, and enhance the reputation of The Club at Mill Green for F&B and events. The Clubhouse Manager will play a key role in creating a welcoming environment for members and guests and delivering exceptional experiences.

Overall Responsibilities:

• Clubhouse Operations Management: Oversee day-to-day operations of the clubhouse, managing opening and closing. Ensure clubhouse facilities are clean, organized, and well-maintained. Monitor inventory of supplies, equipment, and food/beverage items. Maintain safety and security standards in compliance with health and safety regulations.
• Customer Service, Member & Guest Relations: Greet members and guests, addressing needs and ensuring an exceptional experience. Ensure that food and beverage offerings meet the needs of our guests. Own the weekly F&B operations plan to ensure continuous and profitable venue growth. Handle member inquiries, concerns, and complaints professionally and efficiently. Coordinate and manage reservations, special requests, and event bookings.
• Staff Management & Training: Hire, train, supervise, and schedule clubhouse staff, both full time and casual. Directly manage the Head Chef to develop menus to meet financial parameters. Manage and develop Clubhouse team members in line with key performance indicators. Ensure staff provides high levels of customer service. Ensure staff are knowledgeable about clubhouse policies and procedures. Foster a positive and collaborative work environment.
• Event Planning & Coordination: Work closely with the marketing team to develop marketing campaigns for the venue. Work with sales team to plan and organize clubhouse events, meetings, and activities. Coordinate logistics for events, including catering, decorations, and AV equipment. Own and manage the overall guest experience within the Clubhouse and Event Spaces. Ensure events run smoothly, from setup to breakdown.
• Financial & Budget Management: Assist in the development of budgets for clubhouse operations and activities. Monitor and manage Clubhouse budgets, including labour and food costs. Monitor and control operational expenses to meet budget goals. Prepare reports on financial performance, including revenue, expenses, and trends. Develop and maintain systems for tracking inventory, ordering, and receiving supplies.
• Maintenance and Facility Management: Ensure that all clubhouse facilities are properly maintained and clean. Coordinate with maintenance staff for regular repairs and upkeep.
• Compliance and Safety: Ensure compliance with relevant regulations, including food safety and alcohol service. Promote a safe environment for all, including emergency procedures & safety protocols.
• Marketing and Customer Engagement: Collaborate with the sales and marketing team to promote the clubhouse and its services through member communications, social media, and other channels.

Requirements:

• Experience in team management, leading both permanent and casual members of staff.
• Experience in managing food and beverage operations within a hospitality environment.
• Knowledge of inventory management, purchasing, and cost control techniques.
• Proven track record in sales and delivering functions and events.
• Excellent communication and interpersonal skills, being client-oriented and guest-centric.
• Ability to handle high-pressure situations, make quick decisions and solve problems.
• Flexibility to work weekends, evenings, and holidays in line with business demands.

Key Relationships:

• Reports to General Manager.
• Senior Colleagues; Venue Sales Manager & Golf Sales Manager.

Experience & Knowledge:

• At least 3-5 years of experience as a Clubhouse Manager in leisure or hospitality.
• Experience with event planning, customer service, and staff management.
• Proven experience in revenue generation, event sales and achieving secondary sales.
• A passion for hospitality, the guest experience and growing a business.

Skills:

• Strong leadership with a track record of successfully managing and motivating sales and operations teams to deliver quality standards and achieve ambitious budgets.
• Strong business acumen and financial management skills, particularly P&Ls.
• Competence to influence site performance through effective P&L management.
• Excellent influencing and interpersonal skills.
• An acute eye for detail with strong communication and organisational skills.
• Proficiency in Microsoft Office and CRM software and reports/reporting.
• Strong evidence-based decision-making ability to manage team and grow revenues.

Approach:

• Proactive and results-oriented, with the ability to think strategically and act decisively.
• Ability to work independently and make effective decisions.
• Flexible schedule, ability to work evenings, weekends and bank holidays as needed.
• A passion for F&B, sales, people, and the ability to build and maintain relationships.
• A strong work ethic and understanding of the demands of venue management.
• The ability to manage time effectively and to prioritise actions.
• Strong ability to convey important messages, often through effective storytelling.

Salary: Competitive and dependent on experience.

Benefits: Pension Plans, Work From Home, Training & Development, Free Golf, 50% discount on food, Staff referral programme.