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For Companies At a Glance
- Tasks: Support golf operations, enhance customer experience, and manage golf management software.
- Company: Get Golfing is a charity focused on making golf accessible to all communities.
- Benefits: Enjoy free golf, 50% off food, pension plans, and training opportunities.
- Why this job: Join a passionate team dedicated to improving lives through golf and community engagement.
- Qualifications: Experience in golf operations, strong customer service skills, and basic golf knowledge required.
- Other info: Flexible shifts available, including weekends and holidays, with a friendly work environment.
The predicted salary is between 24000 - 36000 £ per year.
About Get Golfing
Get Golfing is a charity dedicated to improving lives through golf. Our mission is to make our courses and clubhouses accessible to all, with a vision for our sites to be central to the communities we serve. Our business model focuses on maximizing revenue through memberships, golf days, events, functions, and F&B. We believe that “our courses are for golfers while our clubhouses are for everyone”.
Role Purpose
The Golf Operations Assistant will support the Golf Operations Manager in ensuring smooth and efficient operations for all users of the golf course, providing attentive and efficient service to enhance the overall customer and member experience. The role involves maintaining Get Golfing's golf management software, ‘Golf Manager’, to ensure a high-quality experience for members, guests, and visitors.
Overall Responsibilities
- Daily Golf Operations: Optimize tee-time reservations to maximize revenue, ensure efficient course flow, and enhance customer experience, including implementing the ‘pairing up’ policy to increase playing opportunities. Monitor pace of play and assist in enforcing course policies.
- Golf Retail: Contribute to golf retail operations by ensuring the shop inventory is well presented. Maintain golf buggies, rental clubs, and essential equipment in excellent condition. Ensure buggy rentals have signed liability forms at all times.
- Deliver Exceptional Customer Service: Provide excellent service to members and guests. Address inquiries, concerns, and complaints professionally, ensuring prompt resolution. Foster a welcoming and inclusive environment to enhance the clubhouse and golfing experience.
- Administrative Support: Process payments, memberships, and tournament entries using the golf management system. Maintain accurate records of reservations, rentals, and sales. Assist with reporting and documentation as needed.
Skills & Knowledge
- Experience in golf operations management.
- Exceptional customer service and communication skills.
- Strong customer engagement skills and ability to resolve issues effectively.
- Deep understanding of golf, rules, and industry landscape.
- Proficiency in ‘Golf Manager’ software and Microsoft Office.
- Strong organizational, customer service, and problem-solving skills.
- Excellent interpersonal skills.
Approach
- A passion for golf and basic knowledge of the sport.
- Friendly and approachable demeanor with excellent customer service skills.
- Organized with the ability to handle multiple tasks and prioritize.
- Good communication skills to interact with golfers and staff.
- Basic computer skills and familiarity with golf management systems.
- Flexibility to work shifts, including weekends and holidays.
Benefits include:
- Pension Plans
- Training & Development
- Free Golf
- 50% discount on food and beverage
- Staff referral programme
If you are passionate about golf and customer service and can bring your expertise to our innovative golf club, we would love to hear from you!
Shift patterns vary across the week from 5:30 am to 10 pm, with split shifts during the summer and shifts throughout the year depending on sunlight and weather.
Golf Operations Assistant employer: Get Golfing CIO
Contact Detail:
Get Golfing CIO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Operations Assistant
✨Tip Number 1
Familiarise yourself with the 'Golf Manager' software before your interview. Understanding how it works and its features will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of golf rules and etiquette. Being able to discuss these topics confidently during your conversation will demonstrate your passion for the sport and your suitability for the role.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in previous roles. This will help you illustrate your skills in resolving issues and enhancing customer experiences, which is crucial for this position.
✨Tip Number 4
Show your enthusiasm for community engagement. Since Get Golfing focuses on making golf accessible to all, sharing ideas on how to attract diverse groups to the club can set you apart from other candidates.
We think you need these skills to ace Golf Operations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Golf Operations Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in golf operations or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills.
Write a Strong Cover Letter: In your cover letter, express your passion for golf and customer service. Mention specific experiences that showcase your ability to enhance customer experiences and your familiarity with golf management software.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Get Golfing CIO
✨Show Your Passion for Golf
Make sure to express your enthusiasm for golf during the interview. Share any personal experiences or stories that highlight your love for the sport, as this will resonate well with Get Golfing's mission and values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Be ready to discuss specific situations where you resolved issues or enhanced a customer's experience, as this is crucial for the Golf Operations Assistant role.
✨Familiarise Yourself with Golf Manager Software
If you have prior experience with golf management systems, be sure to mention it. If not, take some time to research Golf Manager and understand its functionalities, as this knowledge will show your commitment to learning and adapting quickly.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be prepared to discuss how your skills align with the responsibilities outlined. Highlight your organisational skills and ability to manage multiple tasks, which are essential for ensuring smooth golf operations.
