At a Glance
- Tasks: Support golf operations, deliver exceptional customer service, and manage golf management software.
- Company: Get Golfing, a charity focused on making golf accessible to all.
- Benefits: Free golf, 50% discount on food, pension scheme, and training opportunities.
- Other info: Flexible shifts with opportunities for growth in a vibrant community.
- Why this job: Join a passionate team and enhance the golfing experience for everyone.
- Qualifications: Experience in golf and strong customer service skills required.
The predicted salary is between 20250 - 24750 £ per year.
About Get Golfing
Get Golfing is a charity with a purpose to improve lives through golf, a mission to make its courses and clubhouses accessible to all, and a vision for its sites to be central to the communities it serves.
Our business model is to maximise revenue through memberships, golf days, events, functions, and F&B.
We say that “our courses are for golfers while our clubhouses are for everyone”.
Role Purpose
The Golf Operations Assistant will support the Golf Operations Manager in ensuring a smooth and efficient operation for all users of the golf course, ensuring attentive and efficient service while enhancing the overall customer and member experience.
The Golf Operations Assistant will be responsible for maintaining Get Golfing’s golf management software, ‘Golf Manager’, to ensure a high-quality experience for the club’s members, guests and visitors.
- Overall Responsibilities
- Daily Golf Experience
Being the face of the operation in all golf service-related areas of the business, this could be inside or outside, as the golf check-in reception, starter on the first tee or marshal on the golf course. all with the task of delivering exceptional customer service to any golfer that comes in and to effectively deal with any issues presented on the day.
Colleagues would also be responsible for tee sheet management in order to maximise the availability of tee sheets, Get Golfing operates a 4-ball policy, and our assistants would be consistently required to monitor and act on the tee sheet.
Golf Retail
Contribute to The Arkley 9 golf retail, ensuring that the shop inventory is well presented.
Ensure the upkeep and maintenance of golf buggies, rental clubs, and other essential equipment, ensuring they remain in excellent working condition.
At all times ensure buggy rentals have signed liability forms.
Deliver Exceptional Customer Service
Provide excellent customer service to all members and guests.
Address customer inquiries, concerns, and complaints professionally, ensuring prompt resolution of any issues to maintain high levels of integrity.
Take the lead on fostering a welcoming and inclusive environment that enhances the overall clubhouse and golfing experience.
Administrative Support
Process payments, and tournament entries using the golf management system. Maintain accurate records of reservations, equipment rentals, and sales.
Assist with reporting and documentation as needed whilst.
Skills & Knowledge
- Experience in golf Experience.
- Exceptional customer service and communication skills, ensuring positive interactions with members, guests, visitors, and colleagues.
- Strong customer engagement skills, ability to build strong working relationships and resolve issues and complaints.
- Strong organisational, customer and problem‑solving skills to handle multiple tasks and prioritise effectively.
- Excellent influencing and interpersonal skills
- Approach
- A keen interest in golf and a basic knowledge of the sport.
- Excellent customer service skills with a friendly and approachable demeanor.
- Strong organisational skills with the ability to handle multiple tasks and prioritize effectively.
- Good communication and interpersonal skills to interact with golfers and staff members.
- Basic computer skills.
- Flexibility to work shifts, including weekends and holidays.
- A passion for creating an environment that people enjoying playing golf in.
- Company Pension Scheme
- Training & Development
- Free Golf
- 50% discount on food
- Staff referral programme
Shift patterns would vary across the week with split shifts of early and later starts throughout the summer with shifts across the year dependent on sunlight and weather.
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Golf Operations Assistant employer: Get Golfing CIO
Get Golfing CIO's Mill Green Golf Club is an exceptional employer that prioritises a vibrant work culture and community engagement. As a Food and Beverage Attendant, you will enjoy benefits such as training and development opportunities, a pension plan, and the unique perk of free golf, all while being part of a team dedicated to delivering outstanding hospitality in a welcoming environment. Join us to grow your career in a supportive setting that values both employee satisfaction and the joy of sports.
StudySmarter Expert Advice🤫
We think this is how you could land Golf Operations Assistant
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
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✨Apply Through Our Website
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We think you need these skills to ace Golf Operations Assistant
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Get Golfing CIO aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Get Golfing CIO
✨Highlight Your Passion for Sports
When chatting with Get Golfing CIO, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
