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For Companies At a Glance
- Tasks: Conduct user research to shape digital services that truly meet user needs.
- Company: Join HM Land Registry, a vital public institution safeguarding £8 trillion in assets.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Why this job: Make a real impact on national services that matter to everyone.
- Qualifications: Experience in user research methods and strong analytical skills.
- Other info: Work in a dynamic, multidisciplinary team with excellent career growth potential.
The predicted salary is between 34800 - 59300 £ per year.
HM Land Registry safeguards the Land Registers of England and Wales, an asset valued at over £8 trillion. But behind that number are people. Citizens, professionals, businesses and public servants who rely on digital services that need to work clearly, accessibly and fairly. User research sits at the heart of that responsibility.
We are working with our recruitment partner (Inspire People) for this campaign to recruit User Researchers at Junior (EO), Mid (HEO) and Senior (SEO) level, helping shape national digital services that are grounded in real user needs and evidence, not assumptions.
These roles sit within HMLR's Digital, Data and Technology Directorate, working in multidisciplinary teams across design, technology and policy. As a User Researcher, you'll help ensure services are designed around the people who use them. You'll bring insight, structure and challenge, influencing decisions at the right level depending on grade. This is a role for people who value impact over theatre, and who understand that good research improves outcomes, reduces risk and makes services usable for everyone.
What You'll Be Doing
- EO - Junior User Researcher
- Support and deliver user research using methods such as usability testing, interviews and surveys
- Assist with participant recruitment and research operations
- Communicate findings clearly and accessibly to delivery teams
- Support inclusive research involving users with diverse needs and abilities
- HEO - User Researcher
- Lead research for smaller services or components of larger programmes
- Design and deliver research plans using appropriate methodologies
- Analyse and synthesise findings into actionable insights
- Build trusted relationships with stakeholders and advocate for user-centred design
- Mentor junior researchers and contribute to research standards
- SEO - Senior User Researcher
- Shape research strategy for complex services and programmes
- Lead research planning and delivery aligned to organisational priorities
- Influence senior decision-making and challenge assumptions with evidence
- Translate research findings into strategic insight for service and policy design
- Line-manage and develop researchers, championing inclusive and high-quality research
What We're Looking For
These roles suit people who understand that research is a decision-making discipline, not a checkbox.
You’ll Bring
- Experience applying user research methods appropriately and proportionately
- Strong analytical and communication skills
- Confidence working in multidisciplinary, delivery-focused environments
- A commitment to inclusive, accessible research
Experience in government or public services is useful but not essential. We welcome candidates from consultancy, regulated industries, large-scale digital environments or organisations delivering complex services at scale.
Locations, grades and package
Grades: EO | HEO | SEO
Salary: £34,800 - £59,300 (depending on grade)
Contract: Permanent
Locations: Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Nottingham, Peterborough, Plymouth, Swansea, Telford, Weymouth
Roles available: 8
Closing date: 11.55pm on Sunday 8th February
Why HM Land Registry?
This is an opportunity to work at national scale, on long-term services that matter. You'll be supported to develop professionally, work flexibly, and contribute to a public institution where user-centred design genuinely shapes outcomes, not just language.
End User Researcher in Swansea employer: Gespreksleider Jacobs
Contact Detail:
Gespreksleider Jacobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Researcher in Swansea
✨Tip Number 1
Get to know the company inside out! Research HM Land Registry's mission and values, and think about how your skills as a User Researcher can help shape their digital services. This will not only boost your confidence but also show them you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having a chat with someone already in the organisation can give you insider tips and might even lead to a referral. Plus, it shows you're proactive!
✨Tip Number 3
Prepare for interviews by practising common user research scenarios. Think about how you'd approach usability testing or participant recruitment. Being ready to discuss real-life examples will demonstrate your expertise and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly. Good luck!
We think you need these skills to ace End User Researcher in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the User Researcher role. Highlight your experience with user research methods and how they relate to the responsibilities outlined in the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since clear communication is key in this role, don’t shy away from demonstrating your ability to convey complex ideas simply. Use examples from your past experiences where you’ve successfully communicated findings or insights to diverse audiences.
Emphasise Inclusivity: We’re all about inclusive research! Make sure to mention any experience you have working with diverse user groups or adapting research methods to meet varied needs. This shows us that you understand the importance of accessibility in user research.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Gespreksleider Jacobs
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods like usability testing, interviews, and surveys. Be ready to discuss how you've applied these methods in past projects and how they can be tailored to meet the needs of different users.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing how you've synthesised research findings into actionable insights. Bring examples of how your insights have influenced design decisions or improved user experiences in previous roles.
✨Emphasise Inclusivity
Highlight your commitment to inclusive research practices. Be prepared to talk about how you’ve engaged with diverse user groups and ensured that your research is accessible to everyone, regardless of their abilities.
✨Build Relationships with Stakeholders
Discuss your experience in building trusted relationships with stakeholders. Share examples of how you’ve advocated for user-centred design and influenced decision-making processes in multidisciplinary teams.
