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For Companies At a Glance
- Tasks: Conduct user research to improve digital services for citizens and businesses.
- Company: Join HM Land Registry, a vital public institution safeguarding £8 trillion in assets.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Why this job: Make a real impact on services that matter to millions of users.
- Qualifications: Experience in user research methods and strong analytical skills.
- Other info: Work in a supportive, inclusive environment with excellent career growth.
The predicted salary is between 34800 - 59300 £ per year.
HM Land Registry safeguards the Land Registers of England and Wales, an asset valued at over £8 trillion. But behind that number are people. Citizens, professionals, businesses and public servants who rely on digital services that need to work clearly, accessibly and fairly. User research sits at the heart of that responsibility.
We are partnering with HM Land Registry to recruit User Researchers at EO, HEO and SEO level.
These roles sit within HMLR's Digital, Data and Technology Directorate, working in multidisciplinary teams across design, technology and policy. As a User Researcher, you will help ensure services are designed around the people who use them. You will bring insight, structure and challenge, influencing decisions at the right level depending on grade. This is a role for people who value impact over theatre, and who understand that good research improves outcomes, reduces risk and makes services usable for everyone.
What You’ll Be Doing
- EO - Junior User Researcher
- Support and deliver user research using methods such as usability testing, interviews and surveys
- Assist with participant recruitment and research operations
- Communicate findings clearly and accessibly to delivery teams
- Support inclusive research involving users with diverse needs and abilities
- HEO - User Researcher
- Lead research for smaller services or components of larger programmes
- Design and deliver research plans using appropriate methodologies
- Analyse and synthesize findings into actionable insights
- Build trusted relationships with stakeholders and advocate for user-centred design
- Mentor junior researchers and contribute to research standards
- SEO - Senior User Researcher
- Shape research strategy for complex services and programmes
- Lead research planning and delivery aligned to organisational priorities
- Influence senior decision-making and challenge assumptions with evidence
- Translate research findings into strategic insight for service and policy design
- Line-manage and develop researchers, championing inclusive and high-quality research
What We’re Looking For
These roles suit people who understand that research is a decision‑making discipline, not a checkbox. You will bring:
- Experience applying user research methods appropriately and proportionately
- Strong analytical and communication skills
- Confidence working in multidisciplinary, delivery‑focused environments
- A commitment to inclusive, accessible research
- Experience in government or public services is useful but not essential. We welcome candidates from consultancy, regulated industries, large‑scale digital environments or organisations delivering complex services at scale.
Locations, grades and package
- Grades: EO | HEO | SEO
- Salary: £34,800 - £59,300 (depending on grade)
- Contract: Permanent
- Locations: Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Nottingham, Peterborough, Plymouth, Swansea, Telford, Weymouth
- Roles available: 8
- Closing date: Monday 8 February, 23:55
Why HM Land Registry?
This is an opportunity to work at national scale, on long‑term services that matter. You will be supported to develop professionally, work flexibly, and contribute to a public institution where user‑centred design genuinely shapes outcomes, not just language. If you have strong User Research skills and are looking for your next adventure, apply today or contact for more information.
End User Researcher in London employer: Gespreksleider Jacobs
Contact Detail:
Gespreksleider Jacobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Researcher in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current or former employees of HM Land Registry. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show off your skills in action! If you have a portfolio or case studies from previous user research projects, bring them along to interviews. Demonstrating your process and impact can really set you apart.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you can showcase your experience with user research methods and your commitment to inclusive design. Practice makes perfect, so get a mate to help you out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the HM Land Registry team.
We think you need these skills to ace End User Researcher in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the User Researcher role. Highlight your understanding of user-centred design and how your past experiences can contribute to HM Land Registry's mission.
Showcase Your Research Skills: Use your written application to demonstrate your experience with various user research methods. Whether it's usability testing or interviews, give examples of how you've applied these techniques in real-world scenarios to influence decision-making.
Communicate Clearly: Since clear communication is key in this role, ensure your application is well-structured and easy to read. Use straightforward language to convey your ideas and findings, just as you would when presenting to a delivery team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches the right people and stands out in the best possible way!
How to prepare for a job interview at Gespreksleider Jacobs
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods like usability testing, interviews, and surveys. Be ready to discuss how you've applied these techniques in past projects and how they can be beneficial for HM Land Registry.
✨Communicate Clearly and Accessibly
Since the role involves communicating findings to delivery teams, practice articulating your insights in a straightforward manner. Use examples from your experience to demonstrate how you’ve made complex information accessible to diverse audiences.
✨Show Your Commitment to Inclusivity
Highlight your experience with inclusive research practices. Be prepared to discuss how you’ve engaged users with diverse needs and abilities, as this is crucial for the role and aligns with the values of HM Land Registry.
✨Build Relationships and Influence Decisions
Think about how you can build trust with stakeholders and advocate for user-centred design. Prepare examples of how you’ve influenced decision-making in previous roles, as this will show your ability to impact outcomes effectively.
