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For Companies At a Glance
- Tasks: Conduct user research to shape digital services that truly meet user needs.
- Company: Join HM Land Registry, a vital public institution safeguarding £8 trillion in assets.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Why this job: Make a real impact on national services and advocate for user-centred design.
- Qualifications: Experience in user research methods and strong analytical skills.
- Other info: Work in a dynamic, multidisciplinary team with excellent career growth potential.
The predicted salary is between 34800 - 59300 £ per year.
HM Land Registry safeguards the Land Registers of England and Wales, an asset valued at over £8 trillion. But behind that number are people. Citizens, professionals, businesses and public servants who rely on digital services that need to work clearly, accessibly and fairly. User research sits at the heart of that responsibility. We are partnering with HM Land Registry to recruit User Researchers at EO, HEO and SEO level, helping shape national digital services that are grounded in real user needs and evidence, not assumptions.
These roles sit within HMLR's Digital, Data and Technology Directorate, working in multidisciplinary teams across design, technology and policy. As a User Researcher, you will help ensure services are designed around the people who use them. You will bring insight, structure and challenge, influencing decisions at the right level depending on grade.
This is a role for people who value impact over theatre, and who understand that good research improves outcomes, reduces risk and makes services usable for everyone.
What You’ll Be Doing
- EO - Junior User Researcher
- Support and deliver user research using methods such as usability testing, interviews and surveys
- Assist with participant recruitment and research operations
- Communicate findings clearly and accessibly to delivery teams
- Support inclusive research involving users with diverse needs and abilities
- HEO - User Researcher
- Lead research for smaller services or components of larger programmes
- Design and deliver research plans using appropriate methodologies
- Analyse and synthesise findings into actionable insights
- Build trusted relationships with stakeholders and advocate for user-centred design
- Mentor junior researchers and contribute to research standards
- SEO - Senior User Researcher
- Shape research strategy for complex services and programmes
- Lead research planning and delivery aligned to organisational priorities
- Influence senior decision-making and challenge assumptions with evidence
- Translate research findings into strategic insight for service and policy design
- Line-manage and develop researchers, championing inclusive and high-quality research
What We’re Looking For
These roles suit people who understand that research is a decision-making discipline, not a checkbox.
You’ll Bring
- Experience applying user research methods appropriately and proportionately
- Strong analytical and communication skills
- Confidence working in multidisciplinary, delivery-focused environments
- A commitment to inclusive, accessible research
Experience in government or public services is useful but not essential. We welcome candidates from consultancy, regulated industries, large-scale digital environments or organisations delivering complex services at scale.
Locations, grades and package
Grades: EO | HEO | SEO
Salary: £34,800 - £59,300 (depending on grade)
Contract: Permanent
Locations: Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Nottingham, Peterborough, Plymouth, Swansea, Telford, Weymouth
Roles available: 8
Closing date: Monday 8 February, 23:55
Why HM Land Registry?
This is an opportunity to work at national scale, on long-term services that matter. You will be supported to develop professionally, work flexibly, and contribute to a public institution where user-centred design genuinely shapes outcomes, not just language. If you have strong User Research skills and are looking for your next adventure, apply today or contact for more information.
End User Researcher in Birkenhead employer: Gespreksleider Jacobs
Contact Detail:
Gespreksleider Jacobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Researcher in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to user research. Think about how you can showcase your experience with usability testing and inclusive research methods.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Check out our website for the latest roles at HM Land Registry. We’re all about user-centred design, and applying through us gives you a better chance to stand out!
We think you need these skills to ace End User Researcher in Birkenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the User Researcher role. Highlight your understanding of user-centred design and how your past experiences can contribute to shaping national digital services.
Showcase Your Research Skills: Use your application to demonstrate your experience with various user research methods like usability testing and interviews. Be specific about how you've applied these methods in real-world scenarios to influence decision-making.
Communicate Clearly: Since clear communication is key in this role, ensure your application is well-structured and easy to read. Use straightforward language to convey your findings and insights, just as you would when communicating with delivery teams.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, you can ensure your application reaches the right people and stands out in the best possible way!
How to prepare for a job interview at Gespreksleider Jacobs
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods like usability testing, interviews, and surveys. Be ready to discuss how you've applied these techniques in past projects and how they can be tailored to meet the needs of HM Land Registry.
✨Communicate Clearly and Accessibly
Since you'll need to communicate findings to delivery teams, practice articulating your insights in a straightforward manner. Use examples from your experience to demonstrate how your research has influenced design decisions and improved user outcomes.
✨Show Your Commitment to Inclusivity
Highlight your dedication to inclusive research practices. Be prepared to discuss how you’ve engaged with diverse user groups in the past and how you plan to ensure that all voices are heard in your research at HM Land Registry.
✨Build Relationships and Advocate for Users
Demonstrate your ability to build trusted relationships with stakeholders. Share examples of how you've advocated for user-centred design in previous roles, and be ready to discuss how you would approach this at HM Land Registry.
