At a Glance
- Tasks: Provide exceptional customer service and support for exhibitors through various communication channels.
- Company: GES, a global leader in live events marketing with a creative and collaborative culture.
- Benefits: Competitive salary, hybrid working options, and opportunities for career progression.
- Other info: Fast-paced environment with plenty of internal growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the exciting world of live events.
- Qualifications: Excellent communication skills, attention to detail, and experience in customer service.
The predicted salary is between 29250 - 35750 £ per year.
Are you a proactive and excellent communicator who is looking to join a fast-paced, dynamic company? Do you enjoy providing exceptional customer service and solving challenges? If so, we have the job for you. GES are currently recruiting a Customer Care Specialist to join our Customer Care Team. Based in our office at the NEC near Birmingham with hybrid working available, you will provide sales and general support for exhibitors within the UK, via inbound and outbound phone calls, live chat, e-mail, white mail or other communication methods for all pre and post show inquiries and orders. This is a full-time fixed term position for up to 12 months.
Who we are
GES is a global, full-service face-to-face live events marketing partner. We create some of the most incredible events in the world – think exhibitions, events, sales conferences, and exhibitions of all sizes. From initial strategy to show-stopping audio visual, to insightful measurement – and every detail in between – we bring brands to life! Our mission is to create memorable event experiences, and we count on you, our talented employees around the world to help us do it. We foster an innovative, fast-paced and creative environment for those who like to think, create and work. Our incredible team includes designers, account management, marketing specialists, business pros and artisans – just to name a few. GES employees are great at collaborating and communicating.
What will you do?
- Handle customer enquiries with appropriate and timely follow through and document all customer interactions and tasks immediately within the CRM systems.
- Resolve queries and issues both internally and with exhibitors.
- Act as a liaison between lines of business and exhibitors.
- Enter exhibitor, contractor and internal orders as appropriate, take payments, raise invoices and handle any related queries.
- Outbound soft selling, sales through service and up-selling with existing clients.
- Maintain and achieve all department and personal KPI’s and objectives, as set by the department or line manager.
Who you are
You will be an excellent communicator, have great attention to detail and be proficient in time management. You will be proficient in the use of Microsoft Office: Outlook, Word, Excel and PowerPoint and will have experience working in a similar role. You will have the ability to “own” customer contacts and build relationships.
Development and Benefits
At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers, progression is key to the business growing. This is a full-time role offering a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.
Customer Care Specialist in Birmingham employer: GES
GES is an attractive employer due to its commitment to employee development and a dynamic work culture. The company provides hybrid working options and fosters a supportive environment that encourages proactive communication and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GES. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GES before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Specialist in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GES:Your cover letter is your chance to shine! Tell us why you want to work at GES specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GES!
How to prepare for a job interview at GES
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
