Congress Project Manager (Furniture) in London

Are you ready to take your Project Management and Planning expertise to the next level? GES is seeking a dynamic and dedicated Congress Project Manager (Furniture) to join our Central Planning team based at the Excel in London. If you thrive in a fast-paced environment and have a passion for delivering exceptional service to clients worldwide, this is the opportunity for you!

As a Congress Project Manager (Furniture) at GES, you will liaise at all levels with internal and external stakeholders to manage, recommend and implement processes pre-show, onsite and post-show. Working with the Furniture Planner, you will strive to be the GES furniture partner conduit and enforcer, working closely with GES furniture partner to ensure the quality, delivery, efficiency and product growth is stable and heightened.

Main duties include but are not limited to:

• Be the main furniture project lead liaising with the client, Client Manager and GES Furniture Planner.
• Main client liaison stakeholder ensuring accurate data entry of orders, delivery dates and times and communication to the GES Furniture Partner.
• Ensure all orders are processed on time in relation to each project plan.
• Communicate with internal and external stakeholders to ensure they are receiving the support to execute their furniture hire requirements as per agreed SLAs.
• Liaise with the Furniture Planner to ensure all planned projects are loaded onto SOP, Clarity and Sage X3 (PO process).
• Liaising direct with our Congress clients, manage and forward plan all furniture orders for each event.
• Ensure stock levels within SOP are always correct.
• Work closely with the Furniture Team to ensure orders are efficiently processed and prepared.
• Provide administrative support to the Furniture Team when congresses are not within the operational schedule.
• Prepare and upload data to our pre-show and delivery platform Show Build Live to ensure onsite operational delivery excellence at all times.
• Assist onsite as required by the Furniture Planner. This may involve additional hours and weekend working.
• Provide revenue and statistical data as and when required for the Furniture Planner and Head of Central Planning.
• Assist with the review process when challenges are met, effecting the deliverance of products and services, introducing best practices, coaching to quickly resolve the challenges on site as they occur and review ongoing processes.
• Report any recommendations back to the Furniture Planner.
• Onsite audits to measure the SLA process is adhered and set objectives are met.
• Recommend solutions and review processes to both internal stakeholders and the GES Furniture Partner.

This role will require some travel to our Birmingham Office at the NEC. At GES, we value innovation, excellence, and sustainability. As part of our team, you will play a key role in supporting our core values and sustainability initiatives.

Who we are: GES is a global full-service provider for the exhibitions industry. We deliver extraordinary event experiences through partnership-driven productions. Our vision is to grow with our customers and create a truly sustainable future for events. Introducing innovative technology that opens opportunities for stakeholders to thrive. We want to ensure that the Events Industry continues to thrive in partnership with our people and planet.

Our Values:

• Trust: Trust each other to always be honest and do what is right.
• Responsibility: Be responsible for our actions and deliver on our commitments.
• Understanding: People come first. Be understanding and compassionate.
• Excellence: Provide excellent service and execution.

This role offers a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.

Hours of work: Normal working hours are Monday to Friday 8.30am – 5pm. On occasion you may be required to work evenings and weekends during busy periods to meet the demands of the business.

Annual leave: Our holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays).

Development and Benefits: At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers, progression is key to the business growing. Our benefits include but are not limited to:

• Hybrid and flexible working
• Private Medical insurance
• Life Insurance
• Team days
• Paid training

In compliance with our commitment to diversity and inclusivity, we actively encourage applications from all qualified individuals regardless of age, race, ethnicity, gender, sexual orientation, disability, religion, or any other characteristic protected by law. We firmly believe in equal opportunities for all and strive to create a workplace where every individual can thrive and contribute their unique perspectives and talents. Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all applicants. Join us in our mission to build a diverse and inclusive workforce where everyone can succeed.