Senior Delivery Technician - Events in Birmingham

Are you ready to take your Exhibition industry expertise to the next level?

GES is seeking a dynamic and dedicated Senior Exhibition Delivery Specialist to join our team. If you thrive in a fast-paced environment and have a passion for delivering exceptional service to clients worldwide, then this is the opportunity for you!

You will lead the preparation and onsite delivery of Graphics, Features and Show Ready solutions while retaining hands‑on capability across Stand Fitting, Electrics and Flooring. The role provides technical direction, supervises installation activity, develops apprentices and technicians, controls quality at handover and drives practical improvements that reduce cost and improve the customer experience.

Key activities and responsibilities

Graphics

• Prepare, handle, inspect and install fabric, rigid, vinyl and other exhibition graphics to the approved specification.
• Check graphic identity, orientation, finish and condition before installation, and report discrepancies immediately.
• Complete replacements and onsite corrective work to a right‑first‑time standard while minimising damage and waste.

Show Ready

• Prepare and deliver exhibitor‑ready stand packages, including furniture, accessories, lighting support, graphics and final presentation details.
• Complete pre‑handover checks, close snags and ensure stands are clean, complete and ready for customer occupation.
• Provide a professional customer handover and take ownership of resolving delivery issues within the role’s authority.

Features

• Prepare, assemble, install and dismantle feature areas, registration zones, theatres and other event environments.
• Work from drawings, plans, schedules and installation instructions to achieve the intended finish safely and efficiently.
• Coordinate effectively with internal teams, contractors and venue personnel to protect programme deadlines.
• Assemble and dismantle modular stand‑fitting systems and associated components.
• Install and remove carpets and other approved exhibition floorcoverings, including layout, trimming and finishing.
• Support electrical equipment preparation, cable management and installation only within demonstrated competence, training and authorisation. Electrical testing, connection and energisation must be completed by appropriately competent and authorised personnel.
• Support picking, checking, loading, unloading, return and storage of event materials.

Operational Excellence and customer service

• Use approved delivery information, drawings, schedules, checklists and digital systems accurately.
• Identify opportunities to standardise installation methods, simplify delivery and reduce labour, travel, material loss, damage, rework and snagging.
• Communicate progress, constraints and corrective actions promptly to the relevant lead.
• Maintain high standards of housekeeping in warehouses, vehicles and work areas.

Leadership, coaching and quality assurance

• Lead small installation teams and allocate tasks in line with competence, risk and project priorities.
• Deliver site briefings, toolbox talks, task demonstrations and practical coaching for Delivery Technicians and Apprentices.
• Conduct quality gates before dispatch, during installation and before customer handover.
• Escalate safety, design, stock, programme or quality risks promptly and coordinate practical recovery actions.
• Capture lessons learned and help create standard operating procedures, training records and skills sign‑off criteria.

General responsibilities

• Represent the business professionally and provide a positive customer experience at all times.
• Comply with company, venue, client and legislative health and safety requirements, including correct use of PPE and prompt reporting of hazards, incidents and near misses.
• Protect materials, equipment, vehicles and customer property, and support accurate stock control and documentation.
• Support sustainability through careful material use, reuse, recycling, damage prevention and waste reduction.
• Undertake other reasonable duties appropriate to the role, competence and operational requirements.

Essential knowledge, skills and experience

• Advanced practical experience in exhibitions, events, graphics installation, fit‑out or a closely related environment.
• Proven ability to lead small teams and coordinate safe, high‑quality installation activity.
• Strong fault finding, decision making and customer‑facing communication skills.
• Competence in several of the required disciplines, with strong capability in at least one of Graphics, Features or Show Ready.
• Ability to read and interpret drawings, schedules, installation instructions and delivery documentation.
• Full UK driving licence and ability to travel and work dlexibly.

Desirable qualifications and experience

• Coaching, mentoring or train‑the‑trainer experience.
• Relevant access, lifting, first‑aid or site‑safety certification, such as IPAF, PASMA, forklift or CSCS.
• Competent‑person electrical qualification or demonstrable exhibition electrical experience appropriate to assigned duties.
• Experience using Fieldwire, Odoo, Clarity or comparable operational systems.

At GES, we value innovation, excellence, and sustainability. As part of our team, you will play a key role in supporting our core values and sustainability initiatives.

Who we are:

GES is a global full‑service provider for the exhibitions industry. We deliver extraordinary event experiences through partnership‑driven productions.

Our vision is to grow with our customers and create a truly sustainable future for events. Introducing innovative technology that opens opportunities for stakeholders to thrive. We want to ensure that the Events Industry continues to thrive in partnership with our people and planet.

Our Values

We deliver our vision by embedding our values throughout our business:

Trust: Trust each other to always be honest and do what is right.

Responsibility: Be responsible for our actions and deliver on our commitments.

Understanding: People come first. Be understanding and compassionate.

Excellence: Provide excellent service and execution

This role offers a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.

Hours of work

Normal working hours are Monday to Friday 8.30am – 5pm. On occasion you may be required to work evenings and weekends during busy periods to meet the demands of the business.

Annual leave

Our holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays).

Development and Benefits

At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers, progression is key to the business growing. Our benefits include but are not limited to:

Hybrid and flexible working

Private Medical insurance

Life Insurance

Team days

Paid training

In compliance with our commitment to diversity and inclusivity, we actively encourage applications from all qualified individuals regardless of age, race, ethnicity, gender, sexual orientation, disability, religion, or any other characteristic protected by law. We firmly believe in equal opportunities for all and strive to create a workplace where every individual can thrive and contribute their unique perspectives and talents.

Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all applicants. Join us in our mission to build a diverse and inclusive workforce where everyone can succeed.

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