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- Tasks: Support event organisers and exhibitors with technical assistance before and during events.
- Company: GES is a global leader in creating unforgettable live events and experiences.
- Benefits: Enjoy a competitive salary, career progression opportunities, and a dynamic work environment.
- Why this job: Join a creative team and make memorable experiences at exciting events worldwide.
- Qualifications: Experience in customer support, IT competence, and knowledge of HTML required.
- Other info: Full-time role with opportunities for internal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Full details of the job.
Vacancy
Vacancy Customer Support Specialist
Job Reference Number
Job Reference Number VN1348
Employment Type
Employment Type Permanent
Job Advert
Are you a Customer Technical support specialist with an excellent knowledge of HTML? Do you want to join a dynamic Company in an exciting Industry?
GES are currently recruiting for a Customer Support Specialist to join our Event Intelligence team. You will provide pre-event technical and customer support as well as physical onsite build and delivery to both the event organisers and their customers (exhibitors) who have purchased Visit’s products. Furthermore, you will attend and support in delivering a welcome experience to our clients and the event attendees
Who we are
GES is a global, full service face-to-face live events marketing partner. We create some of the most incredible events in the world – think exhibitions, events, sales conferences, and exhibitions of all sizes. From initial strategy to show-stopping audio visual, to insightful measurement – and every detail in between – we bring brands to life!
Our mission is to create memorable event experiences, and we count on you, our talented employees around the world help us do it. We foster an innovative, fast-paced and creative environment for those who like to think, create and work. Our incredible team includes designers, account management, marketing specialists, business pros and artisans – just to name a few. GES employees are great at collaborating and communicating.
What will you do?
You will:
- Work as a part of a support team to plan and deliver all technical related elements required in the signed Customer Contract.
- Provide comprehensive, clear, support to event organisers and their exhibitors, via phone, email and face to face onsite.
- Providing technical support to your allocated client base, not only during the set up for the events but throughout the year.
- Attend events with the expectation to build the physical onsite registration system as well as breakdown upon completion. Build and breakdown includes the preparation and packing of event kit; driving/delivery to and from an event site; lifting and assembly of hardware components.
- Delivery of onsite event, fronting the welcome experience in a professional manner.
- Train and support onsite staff in the delivery of the event welcome experience.
- Pre-event data management and set up.
- Provide post event support to the event organisers as required.
- Assist in collating FAQ’s to make available for the Support and Client Managers’ team to ensure knowledge is shared. Ensure documentation is regularly reviewed and updated as required
What you’ll need
You will be an experienced Customer Support Specialist with a good level of IT competence. You will have HTML knowledge and have experience within the Exhibition and Events Industry.
Development and Benefits
At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers progression is key to the business growing.
This is a full-time role offering a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.
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Customer Support Specialist employer: GES - Global Experience Specialists
Contact Detail:
GES - Global Experience Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with the event industry and GES's specific offerings. Understanding their services and how they create memorable experiences will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your HTML skills, as this role requires technical support knowledge. Being able to demonstrate your proficiency in HTML during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service experience, especially in high-pressure environments like events. Think of specific examples where you've successfully resolved issues or enhanced customer satisfaction.
✨Tip Number 4
Network with professionals in the events industry. Attend relevant events or join online forums to connect with others who work in similar roles, which could provide valuable insights and potential referrals.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical skills, especially your knowledge of HTML. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and events. Mention specific experiences where you provided excellent service or technical support, and explain why you want to work with GES.
Showcase Relevant Skills: In your application, emphasise your IT competence and any experience you have in the Exhibition and Events Industry. Provide examples of how you've successfully managed customer relationships and technical challenges.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Support Specialist.
How to prepare for a job interview at GES - Global Experience Specialists
✨Showcase Your Technical Skills
As a Customer Support Specialist, having a solid understanding of HTML is crucial. Be prepared to discuss your technical skills in detail and provide examples of how you've used them in previous roles, especially in relation to customer support.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, focus on how you can clearly convey information to clients and team members. Share examples of how you've successfully resolved customer issues through effective communication.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to troubleshoot technical issues or manage client expectations, and be ready to explain your thought process and actions.
✨Research the Company and Industry
Familiarise yourself with GES and the events industry. Understanding their mission and recent projects will help you tailor your responses and show genuine interest in the company, which can set you apart from other candidates.
