At a Glance
- Tasks: Provide exceptional customer service and support via calls, emails, and live chat.
- Company: GES is a global leader in the exhibitions industry, creating extraordinary event experiences.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and career progression opportunities.
- Other info: We value diversity and inclusivity, encouraging all qualified individuals to apply.
- Why this job: Join a dynamic team focused on innovation and sustainability in the events sector.
- Qualifications: Excellent communication skills, attention to detail, and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Care Specialist role at GES - Global Experience Specialists
1 day ago Be among the first 25 applicants
Join to apply for the Customer Care Specialist role at GES - Global Experience Specialists
Get AI-powered advice on this job and more exclusive features.
Are you proactive and an excellent communicator who is looking to join a fast paced, dynamic exciting Company?
Do you enjoy providing exceptional customer service and solving challenges? If so, we have the job for you.
GES are currently recruiting full time Customer Care Specialists to come and join our Customer Care Team.
Based in our office at the NEC near Birmingham with hybrid working available, you will provide sales and general support for Exhibitors within the UK, via inbound and outbound phone calls, live chat, e-mail, white mail or other communication methods for all pre and post show inquiries and orders.
What will you do?
You will:
• Handle customer enquiries with appropriate and timely follow through and document all customer interactions and tasks immediately within the CRM systems.
• Resolve queries and issues both internally and with exhibitors.
• Act as a liaison between lines of business and exhibitors.
• Enter exhibitor, contractor and internal orders as appropriate, take payments, raise invoices and handle any related queries
• Outbound soft selling, sales through service and up-selling with existing clients
• Maintain and achieve all department and personal KPI’s and Objectives, as set by the department or line manager.
Who you are
You will be an excellent communicator, have great attention to detail and be proficient in time management. You will be proficient in the use of Microsoft Office: Outlook, Word, Excel and PowerPoint and will have experience working in a similar role. You will have the ability to “own” customer contacts and build relationships.
Who we are:
GES is a global full-service provider for the exhibitions industry. We deliver extraordinary event experiences through partnership-driven productions.
Our vision is to grow with our customers and create a truly sustainable future for events. Introducing innovative technology that opens opportunities for stakeholders to thrive. We want to ensure that the Events Industry continues to thrive in partnership with our people and planet.
Through our business we endeavour to:
• Support and grow with our customers to create a truly sustainable future for events.
• Introduce innovative technology that opens opportunities for stakeholders to thrive.
• Use our influence to drive positive change
This role offers a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.
Hours of work
Normal working hours are Monday to Friday 8.30am – 5pm. On occasion you may be required to work evenings and weekends during busy periods to meet the demands of the business.
Annual leave
Our holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays), pro rata for part time roles.
Development and Benefits
At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers, progression is key to the business growing.
In compliance with our commitment to diversity and inclusivity, we actively encourage applications from all qualified individuals regardless of age, race, ethnicity, gender, sexual orientation, disability, religion, or any other characteristic protected by law. We firmly believe in equal opportunities for all and strive to create a workplace where every individual can thrive and contribute their unique perspectives and talents.
Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all applicants. Join us in our mission to build a diverse and inclusive workforce where everyone can succeed.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Customer Service and AdministrativeIndustries
Events Services
Referrals increase your chances of interviewing at GES - Global Experience Specialists by 2x
Sign in to set job alerts for “Customer Care Professional” roles.
West Midlands, England, United Kingdom 1 month ago
Customer Care Representative - Birmingham
Birmingham, England, United Kingdom 2 hours ago
Band 3 Team Administrator - Little Bromwich Centre
Birmingham, England, United Kingdom 2 days ago
Lichfield, England, United Kingdom 1 hour ago
Birmingham, England, United Kingdom 4 weeks ago
Coventry, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 3 months ago
West Midlands, England, United Kingdom 5 days ago
Redditch, England, United Kingdom 3 days ago
Birmingham, England, United Kingdom 5 days ago
Customer Service Representative- AI Trainer
Birmingham, England, United Kingdom 2 weeks ago
Customer Service Representative/Sales Support Administrator (based Shirley, Solihull)
Solihull, England, United Kingdom 1 month ago
Birmingham, England, United Kingdom 4 days ago
Birmingham, England, United Kingdom 2 weeks ago
Swindon, England, United Kingdom 6 days ago
Walsall, England, United Kingdom 2 days ago
Birmingham, England, United Kingdom 2 months ago
Birmingham, England, United Kingdom 2 days ago
Birmingham, England, United Kingdom 4 weeks ago
Customer Service Representative- AI Trainer
Birmingham, England, United Kingdom 6 days ago
Birmingham, England, United Kingdom 1 day ago
Birmingham, England, United Kingdom 2 days ago
West Midlands, England, United Kingdom 1 week ago
Customer Service Representative/ Trainee Account Manager (M/F/D)
Coventry, England, United Kingdom 3 months ago
Willenhall, England, United Kingdom 5 days ago
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Care Specialist - Fixed Term in Birmingham employer: GES - Global Experience Specialists
GES - Global Experience Specialists is an exceptional employer that prioritises employee growth and development, offering a dynamic work environment at our NEC office near Birmingham. With a strong commitment to diversity and inclusivity, we provide competitive salaries, generous annual leave, and opportunities for career progression within a supportive team culture. Join us to be part of a forward-thinking company that values your contributions and fosters a sustainable future for the events industry.
Contact Details:
GES - Global Experience Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist - Fixed Term in Birmingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like GES - Global Experience Specialists.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like GES - Global Experience Specialists. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Specialist - Fixed Term in Birmingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to GES - Global Experience Specialists.
How to prepare for a job interview at GES - Global Experience Specialists
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in GES - Global Experience Specialists's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services GES - Global Experience Specialists offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
