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- Tasks: Manage high-profile events and build lasting client relationships.
- Company: GES is a global leader in live event marketing, creating spectacular experiences.
- Benefits: Enjoy competitive salary, career progression, and a dynamic work environment.
- Why this job: Join a creative team and make unforgettable events come to life!
- Qualifications: Experience in Event/Account Management and strong communication skills required.
- Other info: Full-time role with opportunities for internal growth.
The predicted salary is between 36000 - 60000 £ per year.
OverviewAre you a Client Relations Manager who excels at delivering high quality events? Do you have the ability to develop long lasting client relationships? GES are currently recruiting for a Client Relations Manager to join our Client Relations team. You will deliver, to the highest level, GES services to the organiser on all allocated Events.
WHO WE AREGES is a global, full service face-to-face live events marketing partner. We create some of the most incredible events in the world – think exhibitions, events, sales conferences, and exhibitions of all sizes. From initial strategy to show-stopping audio visual, to insightful measurement – and every detail in between – we bring brands to life! Our mission is to create memorable event experiences, and we count on you, our talented employees around the world help us do it. We foster an innovative, fast-paced and creative environment for those who like to think, create and work. Our incredible team includes designers, account management, marketing specialists, business pros and artisans – just to name a few. GES employees are great at collaborating and communicating.
WHAT WILL YOU DO?
Deliver allocated events across all venues around the UK and Europe to the GES standard on time and within budget.
Provide a single point of contact for the client for all services and ensure client satisfaction is met, if not, exceeding expectations.
Manage onsite resources during build & break of the event, liaising with division Site Managers and maintaining open communication with the client.
Provide onsite presence during open hours of the event to maintain the single point of contact for the client.
Respond to client requests in a timely manner in order to exceed client expectations and customer service levels, whilst managing expectations.
Review the P&L on all allocated shows and accurately forecast all LOB`s final total revenues when requested.
Identify any additional service opportunities on all allocated events and formulate a plan to acquire the additional work, presenting back to the Head of UK Account Management.
WHAT YOU\’LL NEEDYou will be an experienced Event/Account Manager with excellent knowledge of the Exhibition Industry. You will have good financial acumen, have excellent communication skills and be adept at creating lasting relationships.
DEVELOPMENT AND BENEFITSAt GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers progression is key to the business growing.
This is a full-time role offering a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.
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Client Relations Manager employer: GES - Global Experience Specialists
Contact Detail:
GES - Global Experience Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Manager
✨Tip Number 1
Network with professionals in the event management industry. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients. Building relationships can give you insights into the role and may even lead to referrals.
✨Tip Number 2
Familiarise yourself with GES's past events and case studies. Understanding their style and approach will help you tailor your conversations and demonstrate your knowledge during interviews, showing that you're genuinely interested in their work.
✨Tip Number 3
Prepare to discuss specific examples of how you've exceeded client expectations in previous roles. Highlighting your experience in managing events and client relationships will showcase your suitability for the Client Relations Manager position.
✨Tip Number 4
Stay updated on the latest trends in the exhibition and event industry. Being knowledgeable about current practices and innovations will not only impress your interviewers but also show that you're proactive and passionate about your field.
We think you need these skills to ace Client Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client relations and event management. Use specific examples that demonstrate your ability to deliver successful events and build lasting relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your relevant skills and experiences, and explain why you are excited about the opportunity to work with GES.
Highlight Relevant Skills: In your application, emphasise your communication skills, financial acumen, and ability to manage multiple tasks. These are crucial for a Client Relations Manager at GES.
Showcase Your Event Experience: Include details about past events you have managed, focusing on your role and the outcomes. This will help demonstrate your capability to meet and exceed client expectations.
How to prepare for a job interview at GES - Global Experience Specialists
✨Showcase Your Event Experience
Make sure to highlight your previous experience in managing events, especially those that align with the types of high-profile events GES handles. Be ready to discuss specific challenges you faced and how you overcame them.
✨Demonstrate Strong Communication Skills
As a Client Relations Manager, communication is key. Prepare examples of how you've effectively communicated with clients and team members in past roles, ensuring that everyone was on the same page during events.
✨Understand GES's Mission and Values
Familiarise yourself with GES's mission to create unforgettable event experiences. During the interview, express how your personal values align with theirs and how you can contribute to their innovative and collaborative environment.
✨Prepare Questions for the Interviewers
Have thoughtful questions ready to ask your interviewers about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
