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- Tasks: Coordinate planning and reception duties in a dynamic office environment.
- Company: GES, a global leader in the exhibitions industry.
- Benefits: Competitive salary, private medical insurance, life insurance, and paid volunteering days.
- Why this job: Join a vibrant team and make a real impact in the events industry.
- Qualifications: Strong communication skills and a passion for exceptional service.
- Other info: Opportunities for professional development and a commitment to diversity.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to take your Planning and Coordination expertise to the next level? GES is seeking a dynamic and dedicated Planning Coordinator/Receptionist to join our team based at the NEC. If you thrive in a fast-paced environment and have a passion for delivering exceptional service to clients worldwide, this is the opportunity for you!
The Planning Coordinator/Receptionist is responsible for the day-to-day running of the GES EMEA Head Office in Birmingham, as well as providing administrative support to the Central Planning Team in an effective and efficient manner.
Main Responsibilities
- Process general telephone enquiries, liaising with specific colleagues throughout the business.
- Greet and welcome colleagues, visitors and contractors who enter the building.
- Ensure the visitors signing in process is adhered to.
- Arrange travel and hotel accommodation for Central Planning.
- Raise requisitions on Sage X3 for a general range of areas across Central Planning, contract maintenance, facility stock and uniform.
- Input data into our MIS system Clarity, following our SOP’s.
- Manage our access control system, ensuring correct access levels are issued and help to support access control audits to ensure security compliance.
- Manage the relationship with Building Management, acting as a point of liaison for any queries, updates or complaints.
- Maintain security by following procedures for visitor processing, colleague passes and CCTV monitoring if required.
- Check and sign for courier and shipping deliveries, inform relevant member of staff of arrival.
- Sort and distribute both incoming and outgoing post.
- Carry out reception Fire Marshall duties.
- Ensure the Fire call points, sprinkler reading and fire evacuation documents are up to date at all times.
- As a First Aider representative (training provided), monitor stock levels of our first aid kits.
- Ensure vehicle registration and inner area permit data is up to date to maintain our car parking area.
- Assist in issuing onsite contractors Permits to Work (Safety training will be provided).
- Ensure office stationery, kitchen equipment and uniform is stocked and replenished as required.
- Encourage a safe, clean and welcoming reception area.
Who We Are
GES is a global full-service provider for the exhibitions industry. We deliver extraordinary event experiences through partnership-driven productions. Our vision is to grow with our customers and create a truly sustainable future for events. Introducing innovative technology that opens opportunities for stakeholders to thrive. We want to ensure that the Events Industry continues to thrive in partnership with our people and planet.
Our Values
- Trust – Trust each other to always be honest and do what is right.
- Responsibility – Be responsible for our actions and deliver on our commitments.
- Understanding – People come first. Be understanding and compassionate.
- Excellence – Provide excellent service and execution.
Salary
This role offers a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.
Hours of work
Normal working hours are Monday to Friday 8.30am – 5pm. On occasion you may be required to work evenings and weekends during busy periods to meet the demands of the business.
Annual leave
Our holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays).
Development and Benefits
- Private Medical insurance
- Life Insurance
- Team days
- Paid training
- Paid Volunteering days
Equal Opportunities
In compliance with our commitment to diversity and inclusivity, we actively encourage applications from all qualified individuals regardless of age, race, ethnicity, gender, sexual orientation, disability, religion, or any other characteristic protected by law. We firmly believe in equal opportunities for all and strive to create a workplace where every individual can thrive and contribute their unique perspectives and talents. Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all applicants. Join us in our mission to build a diverse and inclusive workforce where everyone can succeed.
Planning Co-ordinator / Receptionist in Birmingham employer: GES - Global Experience Specialists
Contact Detail:
GES - Global Experience Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Co-ordinator / Receptionist in Birmingham
✨Tip Number 1
Get to know the company! Research GES and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to planning and coordination. Think about examples from your past experiences that showcase your skills and how they align with the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the GES team. Don’t miss out on this opportunity!
We think you need these skills to ace Planning Co-ordinator / Receptionist in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Planning Coordinator/Receptionist role. Highlight any relevant experience in administration, coordination, or customer service to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our values at GES. Keep it engaging and personal – we want to get to know you!
Showcase Your Communication Skills: As a Planning Coordinator/Receptionist, communication is key. In your application, demonstrate your ability to handle enquiries and liaise with different teams. Use clear and concise language to reflect your professionalism.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at GES - Global Experience Specialists
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Planning Coordinator/Receptionist. Familiarise yourself with tasks like managing telephone enquiries, greeting visitors, and handling administrative support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position involves delivering exceptional service to clients, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to meet someone's needs, as this will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various scenarios, such as dealing with difficult visitors or managing multiple tasks at once. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Teamwork and Communication
As a Planning Coordinator/Receptionist, you'll need to liaise with different colleagues and departments. Be ready to discuss your experience working in teams and how you communicate effectively with others. Highlight any instances where your collaboration led to successful outcomes.
