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- Tasks: Lead a team of Field Support Technicians to deliver top-notch IT support.
- Company: GES, a dynamic company based at the NEC near Birmingham.
- Benefits: Enjoy hybrid working, private medical insurance, and paid volunteering days.
- Other info: Join a diverse team that values inclusivity and personal growth.
- Why this job: Make a real impact while developing your leadership and technical skills.
- Qualifications: Experience in IT support and strong leadership abilities required.
The predicted salary is between 35000 - 45000 £ per year.
Are you ready to take your Field Support Technician expertise to the next level? GES is seeking a dynamic and dedicated Field Support Technician Team Leader to join our team based at the NEC near Birmingham. If you thrive in a fast‑paced environment and have a passion for delivering exceptional service to clients worldwide, this is the opportunity for you.
The Field Support Technician Team Leader is responsible for leading and coordinating a small team of Field Support Technicians to deliver high‑quality, on‑site and remote IT support across the organisation. The role combines people leadership, technical oversight, and operational management to ensure reliable service delivery, effective incident resolution, and continual improvement of IT support services.
Main Responsibilities
- Team Leadership & People Management
- IT Support & Operations
- Service Management & Process
- Stakeholder & Cross‑Team Collaboration
The Ideal Candidate Will Have
- Proven experience in a Field Support / Desktop Support role within an IT Operations environment.
- Demonstrable experience leading or mentoring technical support staff.
- Strong working knowledge of:
- Windows desktop operating systems
- Microsoft 365 and collaboration tools
- Active Directory / Entra ID user and device management
- Hardware break‑fix and endpoint management
Desirable Skills Include
- ITIL Foundation or equivalent service management experience.
- Experience supporting distributed or multi‑site environments.
- Familiarity with endpoint management tools (e.g. Intune, SCCM, RMM platforms).
- Exposure to project delivery, office moves, or large‑scale deployments.
Benefits
- Hybrid and flexible working
- Private medical insurance
- Bonus scheme
- Life insurance
- Team days
- Paid volunteering days
Salary
This role offers a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.
Hours of work
Normal working hours are Monday to Friday 8.30am – 5pm. On occasion you may be required to work evenings and weekends during busy periods to meet the demands of the business.
Annual leave
Our holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays).
Equal Opportunities
In compliance with our commitment to diversity and inclusivity, we actively encourage applications from all qualified individuals regardless of age, race, ethnicity, gender, sexual orientation, disability, religion, or any other characteristic protected by law. We firmly believe in equal opportunities for all and strive to create a workplace where every individual can thrive and contribute their unique perspectives and talents. Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all applicants.
FST Team Leader in Birmingham employer: GES - Global Experience Specialists
Contact Detail:
GES - Global Experience Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FST Team Leader in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for a Field Support Technician Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership skills and technical knowledge. Be ready to share examples of how you've led teams and resolved complex IT issues. We want to see that passion for delivering exceptional service!
✨Tip Number 3
Don’t forget to showcase your customer service skills! In this role, you'll be interacting with clients, so highlight any experiences where you've gone above and beyond to ensure satisfaction. It’s all about making a great impression!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it shows initiative and enthusiasm!
We think you need these skills to ace FST Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Support Technician Team Leader role. Highlight your leadership experience and technical expertise, especially in IT support and operations.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or resolved complex IT issues, and show your passion for delivering exceptional service.
Showcase Your Soft Skills: Don’t forget to highlight your communication and organisational skills. We want to see how you manage competing priorities and collaborate with stakeholders, so give us some real-life examples!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at GES - Global Experience Specialists
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktop operating systems and Microsoft 365. Be ready to discuss your experience with Active Directory and endpoint management tools like Intune or SCCM, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
As a Field Support Technician Team Leader, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to people management and how you’ve resolved conflicts or improved team performance.
✨Emphasise Customer Service Excellence
This role is all about delivering exceptional service, so be ready to share specific instances where you've gone above and beyond for clients. Highlight your communication skills and how you've effectively managed stakeholder relationships in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in IT support and how you resolved them. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.