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- Tasks: Lead a dynamic team to deliver top-notch IT support across global events.
- Company: GES, a leader in creating extraordinary live event experiences worldwide.
- Benefits: Quarterly bonuses, private medical insurance, life insurance, and generous holiday allowance.
- Other info: Join a diverse and inclusive workplace where your contributions matter.
- Why this job: Step into a leadership role and shape the future of IT support.
- Qualifications: Experience in Field/Desktop Support and proven leadership skills required.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Ready to step up into leadership? If you’re an experienced Field or Desktop Support Technician who’s already mentoring others or “unofficially” leading on the ground—this is your opportunity to make it official. GES is looking for a Field Support Technician Team Leader to take ownership of a small, high-performing team and play a key role in delivering reliable IT support across a fast-paced, global events business. This isn’t just another support role—you’ll have real influence, visibility across the business, and the chance to shape how IT support is delivered.
Why GES? We’re a global, full-service provider for the exhibitions industry, delivering extraordinary live event experiences worldwide. From major exhibitions to large-scale show builds, our work is dynamic, high-impact, and constantly evolving.
The Role
- Lead a team of up to 4 Field Support Technicians, ensuring smooth day-to-day IT operations across multiple sites and environments.
What You’ll Be Doing
- Lead, support, and develop a small team
- Set priorities and manage escalations
- Oversee multi-site IT support
- Manage onboarding/offboarding equipment
- Support live events when required
- Analyse performance and improve processes
- Collaborate with global teams
- Support projects and rollouts
What We’re Looking For
- Field/Desktop Support experience, ideally multi-site
- Leadership or mentoring experience
- Knowledge of Cloud, Azure, Windows, Microsoft 365, Active Directory
- Strong communication and organisation skills
- ITIL Foundation
- Intune, SCCM or RMM tools
Salary & Benefits
- Quarterly Bonus scheme following 12 months employment
- Private medical insurance
- Life insurance
- 25 days holiday + bank holidays
Working Hours
Monday to Friday, 8:30am – 5:00pm with flexibility required.
In compliance with our commitment to diversity and inclusivity, we actively encourage applications from all qualified individuals regardless of age, race, ethnicity, gender, sexual orientation, disability, religion or any other characteristic protected by law. We firmly believe in equal opportunities for all and strive to create a workplace where every individual can thrive and contribute their unique perspectives and talents. Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all applicants. Join us in our mission to build a diverse and inclusive workforce where everyone can succeed.
Field Support Technician Team Leader in Birmingham employer: GES - Global Experience Specialists
Contact Detail:
GES - Global Experience Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Technician Team Leader in Birmingham
✨Tip Number 1
Get your networking game on! Connect with folks in the industry, especially those already at GES. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your leadership skills! When you’re chatting with potential employers, highlight any mentoring or team-leading experiences you’ve had. They want to see how you can inspire and guide a team.
✨Tip Number 3
Be ready to demonstrate your tech know-how! Brush up on your knowledge of Cloud, Azure, and Microsoft 365. You might get asked some technical questions, so being prepared will help you shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the GES team.
We think you need these skills to ace Field Support Technician Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Support Technician Team Leader role. Highlight any leadership or mentoring experience you've had, as well as your technical expertise in areas like Cloud, Azure, and Microsoft 365.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or improved processes in previous positions. This is your chance to show off your personality and passion for IT support!
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically. We want to see how you can convey complex information effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at GES!
How to prepare for a job interview at GES - Global Experience Specialists
✨Show Your Leadership Skills
As a Field Support Technician Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've mentored or led teams in the past. Think about specific situations where you resolved conflicts or improved team performance—this will show that you're ready to take on this role.
✨Know Your Tech Inside Out
Make sure you're well-versed in the technologies mentioned in the job description, like Cloud, Azure, and Microsoft 365. Brush up on your knowledge of ITIL principles and any relevant tools like Intune or SCCM. Being able to discuss these confidently will impress the interviewers and show that you're technically capable.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage escalations. Think through potential scenarios you might face in the role and how you would handle them. This could include managing a multi-site IT issue or supporting a live event—having clear strategies will set you apart.
✨Emphasise Communication and Collaboration
Since this role involves working with global teams, highlight your communication skills. Be ready to discuss how you've successfully collaborated with others in previous roles. Share examples of how you’ve ensured smooth operations across different sites, as this will show your ability to lead effectively in a dynamic environment.