Exhibitor Relations Coordinator in Birmingham

To support the GES Exhibitor Graphics function by providing a full coordination service to the team, ensuring all tasks are performed efficiently in a consistently accurate and timely manner and allocated projects are coordinated in line with the client’s SLA.

Who we are: GES is a global, full service face-to-face live events marketing partner. We create some of the most incredible events in the world – think exhibitions, events, sales conferences, and exhibitions of all sizes. From initial strategy to show-stopping audio visual, to insightful measurement – and every detail in between – we bring brands to life! Our mission is to create memorable event experiences, and we count on you, our talented employees around the world help us do it. We foster an innovative, fast-paced and creative environment for those who like to think, create and work. Our incredible team includes designers, account management, marketing specialists, business pros and artisans – just to name a few. GES employees are great at collaborating and communicating.

What you will do:

• Manage the Exhibitor Graphics invoicing system, ensuring invoices are checked and correspond to the correct Purchase Order (PO).
• Take initial face‑to‑face briefings from internal and external clients and start the initial planning process.
• Develop a work schedule based on specific client requirements for events, identifying all resources required, including labour & travel bookings.
• Communicate specific show requirements to all departments within graphics and brief Design & production according to resources needed.
• Supply a costing program to internal and external clients listing all items and budgets.
• Generate quotes for both off‑the‑shelf and bespoke products as required by both internal & external customers.
• Ensure all schedules are kept up to date and accessible on server and internal systems.
• Answer the phone & online chats assisting callers with any queries they may have.
• Coordinate allocated graphic projects, ensuring client briefs are followed and graphics produced are accurate.
• Use the internal PMS (Print Management System) & SOP (Sales Order Processing) Systems as well as salesforce.com.
• Ensure that the revenue tracker is reviewed and updated on a daily basis.
• Manage the external courier system, ensuring that couriers are used in the most cost‑effective manner and purchase order requests are made.
• Maintain and achieve all department and personal KPI’s and objectives, as set by the department or line manager.
• Create onsite job packs for the install team, ensuring that information is accurate and up to date.
• Assist the project management team with any ad‑hoc tasks as defined by departmental requirements.
• Show flexibility in respect of being asked to undertake several different skills or tasks at any time.
• Represent the company, as appropriate, in a professional manner.
• Keep abreast of industry trends and events.
• Perform other duties as assigned and deemed necessary of the position.

Relationships:

You will be required to develop and maintain positive and progressive working relationships both internally and externally, to facilitate growth and integration across the business. You will be required to work collaboratively alongside and provide support to the GES employees, departments, suppliers, exhibitors, and organisers.

Annual leave: Our holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays).

Development and Benefits: At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers, progression is key to the business growing. Our benefits include but are not limited to:

• Hybrid and flexible working
• Private Medical insurance
• Life Insurance
• Team days
• Paid training and study leave
• Paid Volunteering days

Equal Opportunities: In compliance with our commitment to diversity and inclusivity, we actively encourage applications from all qualified individuals regardless of age, race, ethnicity, gender, sexual orientation, disability, religion, or any other characteristic protected by law. We firmly believe in equal opportunities for all and strive to create a workplace where every individual can thrive and contribute their unique perspectives and talents. Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all applicants. Join us in our mission to build a diverse and inclusive workforce where everyone can succeed.