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- Tasks: Support and optimise business systems across EMEA, troubleshooting and collaborating with teams.
- Company: GES is revolutionising the events industry with innovative technology and a commitment to sustainability.
- Benefits: Enjoy a dynamic work environment, growth opportunities, and a competitive salary.
- Why this job: Join a collaborative culture that values innovation and problem-solving while making a real impact.
- Qualifications: 3+ years in application support, familiarity with ERP systems, and strong technical skills required.
- Other info: Be part of a forward-thinking IT team essential for business success.
The predicted salary is between 28800 - 42000 £ per year.
Full details of the job.
About the Role: Join GES EMEA as an Application Support Specialist and become a key player in supporting and optimising our suite of business systems and applications across the Europe, Middle East, and Africa (EMEA) region. This vital role will put you at the heart of our IT operations, providing high-level support and troubleshooting across financial, invoicing, IT, and ERP systems. If you thrive in a dynamic environment, have a knack for solving complex issues, and enjoy collaborating with cross-functional teams, this is the role for you.
What You'll Do:
- Operational Support: Provide expert support for a range of business systems, ensuring smooth daily operations across Sage X3 and other key tools.
- System Administration: Take ownership of database and server administration, using RDP, MS SQL, and other tools to maintain and troubleshoot Sage X3 and related systems.
- End-User Interaction: Work closely with business users and IT teams to resolve incidents, queries, and service requests, offering timely and effective solutions.
- Report Creation: Write ad-hoc reports for end users, leveraging your understanding of underlying database schemas in both production and test environments.
- Collaborative Effort: Work in partnership with developers, business analysts, and vendors, supporting projects and system enhancements, especially during transitions from legacy systems to modern applications.
- Documentation & Knowledge Sharing: Contribute to documentation, including guides and troubleshooting materials, to ensure knowledge is shared across the team and with end users.
- System Integration: Support and understand the interfaces between systems and Sage X3, playing a crucial role in ensuring smooth data flow and system functionality.
- Upgrade Management: Be actively involved in application upgrades, testing, documenting change requests, and gaining approvals through CAB meetings.
What We’re Looking For:
- Experience: Minimum of 3 years in application support or a similar IT support role, with familiarity in ERP systems such as Sage X3 or similar.
- Technical Skills: Proficiency in Excel, RDP, MS SQL, database management, and server maintenance. Experience with Azure Active Directory is preferable, and cloud-based applications is a plus.
- Analytical Mindset: Ability to troubleshoot complex issues, dive into databases to understand underlying schemas, and create actionable reports for end users.
- Collaboration & Communication: Excellent interpersonal skills to work effectively with cross-functional teams, business users, and vendors.
- Attention to Detail: High level of attention to detail in managing support tickets, troubleshooting incidents, and maintaining system accuracy.
- Adaptability: Comfortable working in a fast-paced environment, with flexibility to work during holidays or as needed by management.
Perks of the Role:
- Dynamic Work Environment: Be part of a forward-thinking IT team that is integral to business success across the EMEA region.
- Growth Opportunities: Develop your technical and professional skills with continuous learning and internal career progression.
- Collaborative Culture: Work alongside a talented team that values innovation, problem-solving, and customer-centric solutions.
- Competitive Salary: Receive a salary that reflects your experience, skills, and contributions to the team.
Ready to Take the Next Step? If you are a proactive, solution-oriented individual with strong technical expertise and a passion for supporting business systems, we want to hear from you! Apply now to join the GES EMEA team and make a significant impact in the world of application support.
About GES: At GES, we’re committed to shaping the future of the events industry. Through cutting-edge technology, we help stakeholders thrive while fostering a sustainable future. Join us as we transform the industry with our innovative solutions and world-class service.
Our Values:
- Trust: Be honest and do what’s right.
- Responsibility: Own your actions and deliver on commitments.
- Understanding: Put people first with compassion and empathy.
- Excellence: Strive for excellence in everything we do.
Application Support Analyst employer: GES - Global Experience Specialists
Contact Detail:
GES - Global Experience Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with Sage X3 and other ERP systems mentioned in the job description. Understanding their functionalities and common issues can give you an edge during interviews, as you'll be able to discuss specific scenarios and solutions.
✨Tip Number 2
Brush up on your technical skills, especially in MS SQL and database management. Being able to demonstrate your proficiency in these areas will show that you're ready to take on the responsibilities of the role.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with cross-functional teams in the past. Highlighting your interpersonal skills and teamwork will resonate well with the hiring managers, as collaboration is key in this role.
✨Tip Number 4
Stay updated on the latest trends in application support and cloud-based technologies. Showing that you're proactive about learning and adapting to new tools will demonstrate your commitment to growth and innovation.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with ERP systems like Sage X3. Use specific examples to demonstrate your technical skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the role. Mention your experience with database management and your ability to work collaboratively with cross-functional teams.
Highlight Technical Skills: In your application, emphasise your proficiency in tools such as RDP, MS SQL, and Excel. If you have experience with Azure Active Directory or cloud-based applications, make sure to include that as well.
Showcase Problem-Solving Examples: Provide specific examples of how you've successfully resolved complex issues in previous roles. This will demonstrate your analytical mindset and ability to thrive in a dynamic environment.
How to prepare for a job interview at GES - Global Experience Specialists
✨Know Your Systems
Familiarise yourself with the specific business systems mentioned in the job description, especially Sage X3. Be prepared to discuss your experience with these systems and how you've supported them in previous roles.
✨Showcase Your Troubleshooting Skills
Prepare examples of complex issues you've resolved in the past. Highlight your analytical mindset and how you approach problem-solving, particularly in high-pressure situations.
✨Emphasise Collaboration
Since this role involves working with cross-functional teams, be ready to share experiences where you've successfully collaborated with others. Discuss how you communicate effectively with both technical and non-technical stakeholders.
✨Demonstrate Attention to Detail
Provide examples that showcase your attention to detail, especially in managing support tickets and maintaining system accuracy. This will reassure the interviewers of your capability to handle the responsibilities of the role.
