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- Tasks: Engage with clients, manage projects, and deliver tailored solutions in a fast-paced environment.
- Company: Join GLG, the world's largest source of first-hand expertise, in a dynamic team.
- Benefits: Gain valuable skills, receive mentorship, and enjoy a collaborative culture.
- Why this job: Make an impact by connecting clients with insights that drive their success.
- Qualifications: Bachelor's degree and 0-3 years in client-facing roles; strong communication skills required.
- Other info: Opportunity for career growth and leadership development as you excel.
The predicted salary is between 30000 - 42000 £ per year.
GLG is seeking German Speaking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment. Associates are the engine driving GLG's Insight Network - the world's largest and most varied source of first-hand expertise. The Associate role involves fast paced communication, working directly as thought partners with leading professionals - think top financial services firms, consultancies, and corporations - to connect them to the insight they need to get ahead.
Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Armed with those qualities, you will go through our robust onboarding and training programs so that you can grow and hone the skills needed to succeed, including having agency over project delivery, client relationship building, and expert engagement. In just a few months, you will be owning the project lifecycle, speaking frequently with leading clients and experts - all while receiving continued coaching and mentoring from your team to help you develop top tier project management and communication skills.
Specific responsibilities include (but are not limited to):
- Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win
- Owning client projects from start to finish - that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high quality outcomes to both our clients and our experts
- Collaborating with colleagues, your manager, and internal stakeholders to bring GLG's full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts
- Upholding GLG's compliance framework and embracing our company values
As an Associate, you will have the opportunity to:
- Excel in a fast paced, demanding, and highly collaborative environment with colleagues around the world
- Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management
- Cultivate account management and commercial skills through direct client relationship building and responsive service
- Become a people manager and lead future Associates once you outperform as an individual contributor
An ideal candidate will have the following:
- Bachelor's degree or higher (required)
- 0-3 years of work experience in client facing, sales, or account management roles
- Demonstrated critical thinking and creative problem solving skills
- Excellent communication and interpersonal skills, including comfort with phone based outreach
- Ability to work independently and collaboratively, in an ever changing and fast paced environment
- Receptive to close coaching and feedback
- Ability to multitask and prioritize effectively, while ensuring an attention to detail
- Hustle and tenacity that drives you to go above and beyond to delight clients
- Appreciation for data and understanding the numbers
- Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations
Associate, Service – Global PSF – German Speakers employer: Gerson Lehrman Group, Inc.
Contact Detail:
Gerson Lehrman Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Service – Global PSF – German Speakers
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. Don’t be shy; ask for informational interviews to learn more about their experiences and share your enthusiasm for the Associate role.
✨Tip Number 2
Practice makes perfect! Get comfortable with common interview questions, especially those that focus on client service and problem-solving. Role-play with a friend or use our resources to sharpen your responses.
✨Tip Number 3
Show off your curiosity! During interviews, ask insightful questions about the company culture and the projects you might work on. This not only shows your interest but also helps you gauge if GLG is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the fast-paced world of client service.
We think you need these skills to ace Associate, Service – Global PSF – German Speakers
Some tips for your application 🫡
Show Your Curiosity: We want to see your natural curiosity shine through in your application. Share examples of how you've gone above and beyond to learn something new or solve a problem. This will show us you're ready to engage with clients and tackle challenges head-on!
Tailor Your Application: Make sure to customise your application for the Associate role. Highlight your relevant experience in client-facing roles and any skills that align with our needs, like communication and project management. A tailored application shows us you’re genuinely interested in joining our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluff – we want to know what makes you a great fit for this fast-paced environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and tech-savvy, which is exactly what we’re looking for in an Associate.
How to prepare for a job interview at Gerson Lehrman Group, Inc.
✨Know Your Stuff
Before the interview, make sure you understand GLG's services and how they connect clients with experts. Research the company culture and values, as this will help you align your answers with what they're looking for.
✨Show Off Your Communication Skills
Since the role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to get comfortable with phone-based outreach.
✨Demonstrate Your Curiosity
GLG values natural curiosity, so be prepared to discuss how you've approached problem-solving in the past. Share examples where your critical thinking led to successful outcomes, especially in client-facing situations.
✨Be Ready to Hustle
The role requires a competitive spirit and a willingness to go above and beyond. Think of specific instances where you've demonstrated tenacity and how that benefited your previous clients or projects.
