At a Glance
- Tasks: Lead a dynamic team and ensure excellent customer service in a busy restaurant.
- Company: Join Gerry’s Hot Subs, a vibrant and fast-paced eatery in London.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
- Why this job: Be the driving force behind a great dining experience and develop your leadership skills.
- Qualifications: Experience in hospitality with strong customer service and team leadership skills.
The predicted salary is between 22950 - 28050 £ per year.
DUTY MANAGER / SUPERVISOR
Gerry’s Hot Subs – London
Gerry’s Hot Subs is looking for an energetic, reliable and hands-on Duty Manager / Supervisor to join our team.
This is a floor-based role for someone who enjoys working with people, delivering great customer service and leading a team in a busy, fast-paced restaurant.
Main Responsibilities
- Run the restaurant confidently during your shift
- Lead, motivate and organise the team
- Open and close the restaurant when required
- Make sure customers receive fast, friendly and excellent service
- Encourage the team to upsell and increase sales
- Ensure food is prepared and served to Gerry’s standards
- Manage busy lunch and evening services
- Deal professionally with customer questions and complaints
- Allocate staff positions, breaks and daily duties
- Train and support new team members
- Monitor cleanliness and food hygiene standards
- Complete opening and closing checklists
- Check stock levels and report shortages
- Help control waste and portion sizes
- Handle tills, cash and end-of-shift procedures
- Support delivery orders and make sure they leave quickly and correctly
- Work closely with the General Manager
- Take responsibility for the restaurant when the General Manager is not present
What We’re Looking For
- Previous supervisor, team leader or duty manager experience in hospitality
- Strong customer-service skills
- Confident leading a small team
- Fast and organised during busy periods
- Good communication skills
- Reliable and punctual
- Comfortable dealing with problems and making decisions
- Good understanding of food hygiene and health & safety
- Positive attitude and willingness to work hands-on with the team
- Strong sales mentality – able to encourage upselling and improve average spend
Assistant Duty Manager in London employer: Gerry's Hot Subs
Gerry's Hot Subs is an excellent employer for those looking to thrive in a dynamic kitchen environment. With a focus on teamwork and positivity, we offer not only competitive staff discounts and flexible scheduling but also ample opportunities for personal and professional growth within the culinary field. Join us in Greater London to be part of a fun and energetic team dedicated to serving the best sandwiches in town.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Gerry's Hot Subs. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Gerry's Hot Subs
Don't be shy about reaching out to Gerry's Hot Subs directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Gerry's Hot Subs and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Gerry's Hot Subs
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
