Quality Manager Reporting to: General Manager
About the Role
We are seeking an experienced and results-driven Quality Manager to lead and continuously improve our site-wide Quality Management System within a fast-paced manufacturing environment.
Reporting to the General Manager, you will take overall responsibility for the effectiveness of the Quality Management System, ensuring compliance with ISO 9001:2015, IATF 16949:2016, customer-specific requirements and applicable standards.
This is a leadership-focused role, responsible for driving quality performance across Quality Engineering, Supplier Quality Assurance, Metrology and Calibration, and Quality Inspection where applicable. You will lead through clear direction, accountability, performance management and effective escalation, empowering specialist teams to deliver operational excellence.
You will act as the key escalation point for significant customer and supplier quality concerns, ensuring timely containment, robust root cause analysis, effective corrective action and clear communication. You will also have the authority to stop production or shipment where product quality, conformity, safety or customer requirements are at risk.
Key Responsibilities Quality Management System Leadership
Own, maintain and continually improve the site's Quality Management System in line with ISO 9001:2015 and IATF 16949:2016.
Ensure quality processes are integrated, controlled and aligned with customer-specific requirements.
Lead management review preparation and ensure actions are completed within agreed timescales.
Promote a culture of accountability, risk-based thinking and prevention-focused quality management.
Team Leadership and Development
Lead and develop teams across Quality Engineering, Supplier Quality Assurance, Metrology and Calibration, and Quality Inspection where applicable.
Establish priorities, allocate resources and define clear escalation processes.
Monitor departmental performance against agreed KPIs and ensure functional leaders are accountable for results.
Develop team capability, maintain competence and training standards, and support succession planning.
Customer Quality Managem...
Quality Manager in Thetford employer: Gerrell & Hard
Gerrell & Hard is an excellent employer for those looking to make a significant impact in the automotive and motorsport sectors. With a strong emphasis on employee growth, a collaborative work culture, and the flexibility of hybrid working arrangements, we provide our team with the tools and support needed to excel in their roles. Join us to be part of a dynamic environment that values innovation and robust commercial outcomes.
