Quality Manager

Quality Manager Reporting to: General Manager About the Role We are seeking an experienced and results-driven Quality Manager to lead and continuously improve our site-wide Quality Management System within a fast-paced manufacturing environment. Reporting to the General Manager, you will take overall responsibility for the effectiveness of the Quality Management System, ensuring compliance with ISO 9001:2015, IATF 16949:2016, customer-specific requirements and applicable standards. This is a leadership-focused role, responsible for driving quality performance across Quality Engineering, Supplier Quality Assurance, Metrology and Calibration, and Quality Inspection where applicable. You will lead through clear direction, accountability, performance management and effective escalation, empowering specialist teams to deliver operational excellence. You will act as the key escalation point for significant customer and supplier quality concerns, ensuring timely containment, robust root cause analysis, effective corrective action and clear communication. You will also have the authority to stop production or shipment where product quality, conformity, safety or customer requirements are at risk. Key Responsibilities Quality Management System Leadership Own, maintain and continually improve the site's Quality Management System in line with ISO 9001:2015 and IATF 16949:2016. Ensure quality processes are integrated, controlled and aligned with customer-specific requirements. Lead management review preparation and ensure actions are completed within agreed timescales. Promote a culture of accountability, risk-based thinking and prevention-focused quality management. Team Leadership and Development Lead and develop teams across Quality Engineering, Supplier Quality Assurance, Metrology and Calibration, and Quality Inspection where applicable. Establish priorities, allocate resources and define clear escalation processes. Monitor departmental performance against agreed KPIs and ensure functional leaders are accountable for results. Develop team capability, maintain competence and training standards, and support succession planning. Customer Quality Management Oversee the effective management of customer complaints, returns, enquiries and quality escalations. Ensure customer responses and corrective actions are completed accurately and on time. Review and approve responses to critical or high-risk quality issues. Monitor customer scorecards, identify trends and drive resolution of recurring issues. Ensure Production Part Approval Process (PPAP) submissions are managed through an effective review and approval process. Supplier Quality Management Oversee supplier quality performance, containment activities and corrective action processes. Ensure supplier quality risks are identified, monitored and escalated appropriately. Review supplier PPAP submissions through the established approval process. Support supplier nomination and qualification activities. Drive improvement where suppliers fail to meet quality, delivery or customer requirements. Quality Engineering and Process Control Ensure effective maintenance of PFMEAs, control plans and inspection strategies. Support Design for Manufacturing (DFM) and Design for Assembly (DFA) activities. Ensure process changes are assessed for quality risk and customer impact. Oversee measurement system analysis (MSA) and process validation activities where applicable. Ensure effective engineering containment and verification of corrective actions. Metrology, Calibration and Nonconformance Management Maintain the integrity, accuracy and traceability of calibration and measurement systems. Ensure measurement equipment is suitable for its intended use and meets applicable requirements. Oversee measurement system studies, including Gauge Repeatability and Reproducibility (GR