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- Tasks: Manage customer orders from start to finish in a fast-paced manufacturing setting.
- Company: Join a dynamic manufacturing business in Southampton focused on quality and customer satisfaction.
- Benefits: Enjoy a permanent role with opportunities for growth and development.
- Why this job: Be part of a team that values problem-solving and effective communication in a vibrant environment.
- Qualifications: 3-5 years in order management, proficient in Microsoft Office, especially Excel.
- Other info: Ideal for proactive individuals who thrive under pressure and enjoy multitasking.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced and proactive Order Management Specialist to join a dynamic manufacturing business based in Southampton. If you are someone who thrives in a fast-paced production environment, enjoys problem-solving, and excels at communication and coordination, this could be a great opportunity for you.
In this critical role, you will oversee end-to-end order processing from capturing customer orders to ensuring timely fulfilment, working closely with planning, sales, and production teams to deliver exceptional service and on-time delivery.
Key Responsibilities- Order Processing: Monitor and manage the shared inbox to ensure all customer orders are accurately captured, reviewed, and processed in line with departmental targets.
- Scheduling & Acknowledgements: Coordinate with planning teams to provide timely order confirmations and ensure product launches stay on track.
- Prioritisation & Delivery Management: Prioritise orders effectively to meet delivery commitments and manage customer expectations.
- Lead Time Monitoring: Track product lead times and escalate any deviations from agreed timelines.
- Customer Communications: Act as the main point of contact for internal and external stakeholders, ensuring clear communication around order progress and any changes.
- Issue Resolution: Proactively address order-related issues or delays and communicate solutions clearly and promptly to customers.
- Essential Experience: 3-5 years experience in order management or order processing within a manufacturing environment.
- Proven experience working with production and delivery planning (S&OP).
- Comfortable working alongside sales teams and communicating across departments.
- Proficient in Microsoft Office, particularly Excel.
- Desirable Experience: Familiarity with ERP systems such as Winman and/or SAP.
- Knowledge of value stream thinking and production optimisation techniques.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent verbal and written communication - able to liaise confidently across all levels.
- Organised, proactive, and self-motivated - capable of managing workload with minimal supervision.
- A structured and methodical thinker with the ability to manage multiple tasks and priorities.
- Adaptable and resilient, able to thrive in a dynamic manufacturing environment.
If you are a solution-focused professional who enjoys making processes more efficient and keeping things moving, we would love to hear from you. Apply now to be a key part of a business committed to quality, delivery and customer satisfaction.
Order Management Specialist in Southampton employer: Gerrell & Hard
Contact Detail:
Gerrell & Hard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Specialist in Southampton
✨Tip Number 1
Familiarise yourself with the specific ERP systems mentioned in the job description, like Winman and SAP. Having a solid understanding of these systems can give you an edge during interviews, as it shows you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in a cross-departmental context. Practice articulating how you've successfully coordinated with different teams in past roles, as this will be crucial for the Order Management Specialist position.
✨Tip Number 3
Prepare examples of how you've effectively managed customer expectations and resolved issues in previous jobs. Being able to demonstrate your problem-solving abilities will resonate well with the hiring team.
✨Tip Number 4
Research the company’s values and recent projects. Showing that you understand their commitment to quality and customer satisfaction can help you stand out as a candidate who aligns with their mission.
We think you need these skills to ace Order Management Specialist in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order management and manufacturing. Use keywords from the job description, such as 'order processing', 'customer communications', and 'issue resolution' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully managed orders or resolved issues in previous roles.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, especially Excel, and any experience with ERP systems like Winman or SAP. This will show that you have the technical skills needed for the position.
Showcase Communication Abilities: Since the role requires excellent communication skills, provide examples of how you've effectively liaised with different teams or stakeholders in past positions. This could be in your CV or cover letter.
How to prepare for a job interview at Gerrell & Hard
✨Showcase Your Order Management Experience
Be prepared to discuss your previous experience in order management or processing, especially within a manufacturing environment. Highlight specific examples where you successfully managed orders and resolved issues, as this will demonstrate your capability for the role.
✨Demonstrate Problem-Solving Skills
Since the role requires proactive issue resolution, think of scenarios where you've effectively tackled challenges in order processing. Share how you identified problems, the steps you took to resolve them, and the outcomes, showcasing your analytical skills.
✨Communicate Clearly and Confidently
As the main point of contact for stakeholders, strong communication is key. Practice articulating your thoughts clearly and confidently. Be ready to explain how you would keep customers informed about their orders and manage expectations.
✨Familiarise Yourself with Relevant Tools
If you have experience with ERP systems like Winman or SAP, be sure to mention it. If not, do some research on these tools and express your willingness to learn. This shows your adaptability and readiness to integrate into their systems.
