At a Glance
- Tasks: Design and implement support systems for EV charging infrastructure while working hands-on with customers.
- Company: Join a fast-growing start-up shaping the future of energy.
- Benefits: Opportunity for personal and professional growth in a dynamic environment.
- Other info: Work independently while fostering a collaborative team culture.
- Why this job: Be a founding member influencing customer support in a cutting-edge industry.
- Qualifications: Experience with high-voltage systems and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Join a Founding Team Shaping the Future of Energy. Are you ready to be part of something from the ground up? A fast-growing start-up is entering an exciting new phase in the energy sector, and we're looking for a Field Service Engineer to help build, shape, and lead their technical support function from day one. This is more than a job, it's an opportunity to influence how they support customers, design processes, and scale a high-impact service team in the rapidly evolving world of energy storage and electrification.
About the Role: As a founding member of the technical support team, you'll play a critical role in developing their customer service capability. You'll work hands‑on with customers while also helping define the systems, processes, and strategy that will support our growth.
Key Responsibilities:
- Design and implement a robust support system, capturing repair data and known fixes
- Work closely with internal stakeholders to improve service delivery and knowledge sharing
- Conduct site visits to diagnose, repair, and support installations
- Provide clear, actionable feedback to engineering teams to drive product improvements
- Develop documentation, processes, and customer support best practices
- Build strong relationships with customers and internal teams
- Contribute to team development and future growth strategy
What We're Looking For:
- A proactive, problem-solving mindset with strong diagnostic skills
- Comfortable working in a fast-paced, evolving start-up environment
- Willingness to travel and occasionally work evenings/weekends
- Strong communication skills and a customer-first attitude
- Ability to work independently while helping shape a collaborative team culture
Experience & Qualifications:
- Full, clean driving licence (essential)
- Experience with high-voltage systems, electric vehicles, or EV charging infrastructure (highly desirable)
- Background in field service, mobile support, or breakdown operations (3+ years preferred)
- Experience with remote diagnostics and troubleshooting tools
- Electrical qualifications (commercial or industrial) are advantageous
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) or similar productivity tools
- Experience using CRM or service management systems is a plus
- Strong documentation and reporting skills
Why Join the business?
- Be a founding member of a growing team with real influence
- Shape the future of customer support in a cutting-edge industry
- Work in a dynamic, mission-driven environment
- Significant opportunity for personal and professional growth
If you're someone who thrives on building, improving, and making a tangible impact, we'd love to hear from you.
Field Service Engineer - (EV / Charging Infrastructure) in Horton employer: Gerrell & Hard
Join a pioneering start-up in the energy sector as a Field Service Engineer, where you'll have the unique opportunity to shape customer support processes and contribute to a mission-driven culture. With a focus on personal and professional growth, this role offers hands-on experience in a fast-paced environment, alongside the chance to influence the future of electrification and energy storage. Enjoy the benefits of being part of a founding team that values innovation, collaboration, and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - (EV / Charging Infrastructure) in Horton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that Field Service Engineer role.
✨Tip Number 2
Show off your skills! When you get the chance for an interview or a casual chat, be ready to discuss your experience with high-voltage systems and EV charging infrastructure. Share specific examples of how you've solved problems in the past.
✨Tip Number 3
Be proactive! If you see a job posting that excites you, don’t wait around. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows you're serious about joining the team!
✨Tip Number 4
Prepare for hands-on assessments! Since this role involves diagnosing and repairing installations, brush up on your practical skills. Be ready to demonstrate your problem-solving abilities during interviews or assessments.
We think you need these skills to ace Field Service Engineer - (EV / Charging Infrastructure) in Horton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight your experience with high-voltage systems and any relevant qualifications to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the energy sector and how your problem-solving mindset can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application reflects your ability to convey ideas clearly. Whether it's in your CV or cover letter, we want to see how you can build relationships with customers and internal teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can't wait to hear from you!
How to prepare for a job interview at Gerrell & Hard
✨Know Your Stuff
Make sure you brush up on your knowledge of EV charging infrastructure and high-voltage systems. Be ready to discuss your hands-on experience and how it relates to the role. This will show that you're not just a candidate, but someone who understands the industry.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially in field service or technical support. Think about specific situations where you diagnosed issues and implemented solutions. This will highlight your proactive mindset and ability to think on your feet.
✨Communicate Clearly
Since strong communication skills are key for this role, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate how you'd interact with customers or internal teams, so being clear and concise is crucial.
✨Be Ready to Collaborate
This position involves working closely with various stakeholders, so be prepared to discuss how you’ve successfully collaborated in the past. Share examples of how you’ve contributed to team development and improved processes, as this will show you’re a team player who can help shape the company culture.
