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- Tasks: Join a founding team to shape customer support in the energy sector.
- Company: Fast-growing start-up revolutionising energy storage and electrification.
- Benefits: Opportunity to influence processes, competitive salary, and dynamic work environment.
- Other info: Great chance for career growth in a fast-paced, evolving start-up.
- Why this job: Be part of an exciting journey and make a real impact on energy solutions.
- Qualifications: Proactive problem-solver with strong communication skills and a customer-first attitude.
The predicted salary is between 35000 - 45000 £ per year.
Are you ready to be part of something from the ground up? We’re a fast-growing start-up entering an exciting new phase in the energy sector, and we’re looking for a Field Service Engineer to help build, shape, and lead our technical support function from day one. This is more than a job, it’s an opportunity to influence how we support customers, design processes, and scale a high-impact service team in the rapidly evolving world of energy storage and electrification.
About the Role
As a founding member of the technical support team, you’ll play a critical role in developing our customer service capability. You’ll work hands‑on with customers while also helping define the systems, processes, and strategy that will support our growth.
Key Responsibilities
- Design and implement a robust support system, capturing repair data and known fixes
- Work closely with internal stakeholders to improve service delivery and knowledge sharing
- Conduct site visits to diagnose, repair, and support installations
- Provide clear, actionable feedback to engineering teams to drive product improvements
- Develop documentation, processes, and customer support best practices
- Build strong relationships with customers and internal teams
- Contribute to team development and future growth strategy
What We’re Looking For
- A proactive, problem‑solving mindset with strong diagnostic skills
- Comfortable working in a fast‑paced, evolving start‑up environment
- Willingness to travel and occasionally work evenings/weekends
- Strong communication skills and a customer‑first attitude
- Ability to work independently while helping shape a collaborative team culture
Field Service Engineer - (EV / Charging Infrastructure)– Join a Founding Team Shaping the Futur[...] employer: Gerrell & Hard Ltd.
Contact Detail:
Gerrell & Hard Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - (EV / Charging Infrastructure)– Join a Founding Team Shaping the Futur[...]
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for a practical assessment or a trial day. This is your moment to shine and demonstrate how you can tackle challenges hands-on.
✨Tip Number 3
Be ready to chat about your experiences! Prepare some stories that highlight your problem-solving skills and customer-first attitude. We want to see how you think on your feet and handle tricky situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our exciting journey in the energy sector.
We think you need these skills to ace Field Service Engineer - (EV / Charging Infrastructure)– Join a Founding Team Shaping the Futur[...]
Some tips for your application 🫡
Show Your Passion for Energy: When writing your application, let your enthusiasm for the energy sector shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about shaping the future of energy with us.
Tailor Your Experience: Make sure to highlight any relevant experience you have in technical support or field service roles. We’re keen on seeing how your skills align with our needs, so don’t be shy about showcasing your problem-solving abilities and diagnostic skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what you bring to the table. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our founding team.
How to prepare for a job interview at Gerrell & Hard Ltd.
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to EV and charging infrastructure. Be prepared to discuss specific systems, processes, and any relevant experience you have. This will show that you're not just interested in the role but also understand the industry.
✨Show Your Problem-Solving Skills
Since the role requires a proactive, problem-solving mindset, think of examples from your past where you've successfully diagnosed and resolved issues. Be ready to share these stories during the interview to demonstrate your capability.
✨Emphasise Team Collaboration
This position is all about building relationships with customers and internal teams. Highlight your experience working in collaborative environments and how you’ve contributed to team success. It’s important to show that you can work independently while still being a team player.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s vision for the future of energy and how the technical support function will evolve. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.