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- Tasks: Design and implement support systems for EV charging infrastructure while working hands-on with customers.
- Company: Join a fast-growing start-up shaping the future of energy.
- Benefits: Opportunity to influence customer support and significant personal growth.
- Other info: Dynamic environment with opportunities for professional development.
- Why this job: Be a founding member in a cutting-edge industry with real impact.
- Qualifications: Experience with high-voltage systems and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Are you ready to be part of something from the ground up? We’re a fast-growing start-up entering an exciting new phase in the energy sector, and we’re looking for a Field Service Engineer to help build, shape, and lead our technical support function from day one. This is more than a job, it’s an opportunity to influence how we support customers, design processes, and scale a high-impact service team in the rapidly evolving world of energy storage and electrification.
About the Role
As a founding member of the technical support team, you’ll play a critical role in developing our customer service capability. You’ll work hands‑on with customers while also helping define the systems, processes, and strategy that will support our growth.
Key Responsibilities
- Design and implement a robust support system, capturing repair data and known fixes
- Work closely with internal stakeholders to improve service delivery and knowledge sharing
- Conduct site visits to diagnose, repair, and support installations
- Provide clear, actionable feedback to engineering teams to drive product improvements
- Develop documentation, processes, and customer support best practices
- Build strong relationships with customers and internal teams
- Contribute to team development and future growth strategy
What We’re Looking For
- A proactive, problem‑solving mindset with strong diagnostic skills
- Comfortable working in a fast‑paced, evolving start‑up environment
- Willingness to travel and occasionally work evenings/weekends
- Strong communication skills and a customer‑first attitude
- Ability to work independently while helping shape a collaborative team culture
Experience & Qualifications
- Full, clean driving licence (essential)
- Experience with high‑voltage systems, electric vehicles, or EV charging infrastructure (highly desirable)
- Background in field service, mobile support, or breakdown operations (3+ years preferred)
- Experience with remote diagnostics and troubleshooting tools
- Electrical qualifications (commercial or industrial) are advantageous
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) or similar productivity tools
- Experience using CRM or service management systems is a plus
- Strong documentation and reporting skills
Why Join the Business
- Be a founding member of a growing team with real influence
- Shape the future of customer support in a cutting‑edge industry
- Work in a dynamic, mission‑driven environment
- Significant opportunity for personal and professional growth
If you’re someone who thrives on building, improving, and making a tangible impact, we’d love to hear from you.
Field Service Engineer - (EV / Charging Infrastructure)– Join a Founding Team Shaping the Futur[...] in Bristol employer: Gerrell & Hard Ltd.
Contact Detail:
Gerrell & Hard Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - (EV / Charging Infrastructure)– Join a Founding Team Shaping the Futur[...] in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Field Service Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got experience with high-voltage systems or EV charging infrastructure, make sure to highlight that in conversations. Share specific examples of how you've solved problems in the past to impress potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you’re interested in, like us at StudySmarter, and express your enthusiasm for joining our team. Sometimes, the best opportunities come from a simple conversation.
✨Tip Number 4
Prepare for interviews by researching the company and its culture. Understand our mission in shaping the future of energy and think about how you can contribute. Tailor your questions to show you’re genuinely interested in being part of our founding team.
We think you need these skills to ace Field Service Engineer - (EV / Charging Infrastructure)– Join a Founding Team Shaping the Futur[...] in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight your experience with EV charging infrastructure and any relevant technical support roles you've had. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about joining our founding team and how your proactive, problem-solving mindset aligns with our goals. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application showcases your ability to convey complex information clearly. Whether it's in your CV or cover letter, we want to see how you can build relationships with customers and internal teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen on being part of our journey from the ground up!
How to prepare for a job interview at Gerrell & Hard Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of EV charging infrastructure and high-voltage systems. Be ready to discuss your hands-on experience and how it relates to the role. This will show that you're not just interested in the job, but that you understand the technical aspects involved.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenges in previous roles. Think about times when you diagnosed issues or improved processes. This is your chance to demonstrate that proactive, problem-solving mindset they’re looking for!
✨Communicate Clearly
Since strong communication skills are key, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would communicate with customers or internal teams, so clarity and a customer-first attitude are essential.
✨Be Ready to Collaborate
This role involves working closely with various stakeholders, so be prepared to discuss how you’ve successfully collaborated in the past. Highlight your ability to build relationships and contribute to team development, as this will resonate well with their start-up culture.