IT Support Technician
Great Yarmouth | Permanent | Circa £40,000
We're supporting a manufacturing and engineering business with the appointment of an IT Support Technician to join their IT team in Great Yarmouth.
This is a hands-on role providing on-site and remote IT support across multiple locations, covering endpoint and application support, user administration and local infrastructure.
The successful candidate will be a strong communicator who can investigate and resolve technical issues independently, while knowing when to escape more complex incidents.
The Role
- Provide IT support and system administration across Windows Server Active Directory, Microsoft Entra ID, Microsoft 365, Exchange Online, SharePoint Online and Microsoft Teams
- Manage user onboarding, role changes and offboarding, including account creation, access assignment, device preparation, licence allocation and IT inductions
- Build, configure, deploy and support Windows endpoints, maintaining accurate asset and configuration records
- Diagnose hardware, operating system, application and peripheral issues
- Monitor and maintain local network infrastructure, including switches, wireless access points, firewalls, internet connectivity, structured cabling and meeting-room technology
- Install, configure and support approved software, including monitoring device and application compliance and deploying security updates and patches
- Work with third-party support providers where required to resolve issues efficiently
- Manage user accounts, primarily using Active Directory / Azure Active Directory
- Work alongside remote IT team members to provide support and cover where required
- Manage incidents, service requests and tasks through the IT service-management system, prioritising work according to impact and urgency
- Maintain accurate technical documentation and knowledge articles
- Monitor scheduled backup jobs, investigate failures and support authorised data-restoration requestsFollow IT, information-security and data-protection policies and procedures
About You
You'll ideally have:
- At least 3 years' experience supporting and maintaining a corporate technical infrastructure
- Previous IT support experience across different levels of an organisation
- Strong practical experience supporting Microsoft 365, including user and licence administration, Exchange Online, SharePoint Online and Microsoft Teams
- Good knowledge of Windows 11, Microsoft 365 Apps, Windows Server, Active Directory and Group Policy
- Experience with remote IT support
- Strong diagnostic and problem-solving skills
- Experience with enterprise networking concepts and troubleshooting, including TCP/IP, DNS, DHCP, switching, wireless networks, VLANs, routing, VPNs, firewalls and secure remote access
- A practical understanding of cyber security, information security and data protection
- The ability to investigate unfamiliar technical issues methodically, identify root causes and implement safe resolutions
- Good organisational skills, with the ability to prioritise workload according to business impact, urgency, security risk and agreed service levels
- Excellent communication and interpersonal skills
- A self-motivated, proactive approach with a willingness to learn and take ownership
Desirable Experience
- Microsoft Intune and Microsoft Defender, including device enrolment, compliance policies, application deployment and endpoint security
- Microsoft cloud and hybrid services, including identity, access, virtual infrastructure, monitoring and secure connectivity
- Cloud telephony solutions
- Cloud backup solutions
- Relevant computing qualification, apprenticeship or equivalent practical experience
- Current Microsoft certifications relating to endpoint administration, Microsoft 365, Azure, identity or security
Location & Travel
The role is based in Great Yarmouth, providing both on-site and remote support to other locations.
Occasional travel to other company facilities may be required, subject to operational needs.
Permanent | Great Yarmouth | Circa £40,000
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IT Support Technician in Great Yarmouth employer: GERRELL & HARD LIMITED
GERRELL & HARD LIMITED is an excellent employer, offering a dynamic work environment that fosters innovation and continuous improvement. With a strong focus on Lean Manufacturing principles, employees are empowered to drive meaningful change while benefiting from professional development opportunities and a collaborative culture. Located in a thriving industrial area, the company provides a unique chance to be part of a transformative journey in manufacturing, making it an attractive place for those seeking rewarding careers.
