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- Tasks: Help customers resolve their claims and support your team to achieve great results.
- Company: Join one of the UK's leading personal lines insurers in a dynamic environment.
- Benefits: Full training, career development, and a supportive team culture.
- Why this job: Make a real difference for customers while developing valuable skills.
- Qualifications: Customer service experience preferred; confidence and teamwork are key.
- Other info: Enjoy hybrid working after training and flexible salary options.
The predicted salary is between 30000 - 42000 £ per year.
Location: central Manchester – hybrid working after first 6 weeks of training in the office
Hours: Monday – Friday and then 1 in every 4 Saturday (with a rest day back in the week)
Salary: Dependant on candidate background, with flexibility upwards if needed.
About the Role
This role as an Insurance Claims Specialist focuses on speaking with customers, helping resolve their claims, and supporting the wider team to achieve good results for one of the UK's leading personal lines insurers. You’ll spend most of your time talking to customers and working towards performance targets, while also helping teammates improve and keeping service standards high. Although it is preferred you do not need previous claims or insurance experience. My client welcomes people from call centres, telesales, or cold calling backgrounds. Full training will be provided.
For this role you will need Grade C/4 or above in Maths and English or equivalent.
What You’ll Be Doing
- Speaking with customers and helping move their claim forward.
- Working towards personal and team performance targets.
- Spending around 60% of your time handling customer calls and 40% supporting team tasks.
- Helping teammates by sharing knowledge, feedback, and support.
- Following company rules and legal guidelines.
- Spotting ways to improve how the team works.
- Helping during busy periods, including some evenings or weekends if needed.
What We’re Looking For
- Experience in a telephone-based customer-focused or sales role (call centre, telesales, etc.).
- Confidence speaking to people and handling objections.
- Motivation to meet targets and performance goals.
- Grade C/4 or above in Maths and English or equivalent.
- Basic computer skills.
- A positive attitude and ability to work well in a team.
- Claims experience is helpful but not required.
What You’ll Get
- Full training and support.
- A clear path to develop your skills and career.
- A team-focused working environment.
Insurance Claims Specialist in Manchester employer: GerrardWhite
Contact Detail:
GerrardWhite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Claims Specialist in Manchester
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives you another chance to reiterate your interest in the position.
We think you need these skills to ace Insurance Claims Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Insurance Claims Specialist role. Highlight any customer service or sales experience, even if it’s from a call centre or telesales background, as this will show us you’re a great fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your previous experiences have prepared you for this position. Keep it friendly and professional – we want to see your personality!
Show Off Your Communication Skills: Since this role involves a lot of talking to customers, make sure your written application showcases your communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at GerrardWhite
✨Know Your Role Inside Out
Before the interview, make sure you understand what an Insurance Claims Specialist does. Familiarise yourself with the key responsibilities like handling customer calls and supporting your team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice speaking clearly and confidently. You might want to role-play common scenarios with a friend or family member. This will help you handle objections and demonstrate your ability to communicate effectively during the interview.
✨Show Off Your Team Spirit
The job requires teamwork, so be ready to discuss how you've worked well with others in the past. Think of examples where you’ve supported teammates or contributed to a group goal. This will highlight your collaborative nature and fit for the team-focused environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and performance targets. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into whether the role is right for you.