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- Tasks: Manage showroom presentation and ensure a flawless client experience daily.
- Company: Join a prestigious high-end jeweller known for elegance and luxury.
- Benefits: Enjoy a full-time role with opportunities for personal growth and development.
- Why this job: Be the guardian of client experience in a refined, welcoming environment.
- Qualifications: Impeccable presentation skills and a background in luxury retail or hospitality preferred.
- Other info: This role offers a unique blend of hospitality and meticulous attention to detail.
The predicted salary is between 36000 - 60000 £ per year.
Luxury Retail | Full-Time | Kent
Do you have an eye for detail so sharp you can spot a smudge at 10 paces? Are you passionate about creating flawless, welcoming environments where elegance meets perfection? A prestigious high-end jeweller is seeking a meticulous, poised, and professional Housekeeper / Standards & Presentation Manager to uphold and elevate the aesthetic, hospitality, and presentation standards across its refined retail and workshop spaces.
This is not your average housekeeping role — it’s an opportunity to become the guardian of the client experience, ensuring every element from glass polish to background music reflects the highest level of care and consistency.
What You’ll Be Responsible For:
Showroom Presentation & Consistency
- Ensure the showroom is immaculate and styled identically each day — from glassware to gift boxes, lighting to layout
- Oversee and adjust scent, music, and seasonal floral arrangements to create an inviting atmosphere
- Conduct regular checks to maintain visual harmony and order across client-facing and internal spaces
Hospitality & Client Experience
- Prepare and serve drinks with elegance and precision (yes, there’s a correct way to hand over a coffee)
- Ensure gift wrapping is always beautifully and uniformly executed
- Maintain consultation rooms to an exceptional standard before and after every appointment
Training & Oversight
- Train and guide the team to follow strict presentation and hospitality standards
- Lead by example with a calm authority, attention to detail, and quiet pride in a job done perfectly
- Develop guides and reference materials to support the team’s delivery of best-in-class standards
Who You Are:
- Impeccably presented, discreet, and highly professional
- Naturally detail-oriented — you notice everything and take pride in the little things
- Calm, confident, and respectful, even under pressure
- Background in luxury retail, high-end hospitality, private households, or butlering is highly desirable
- Comfortable taking initiative and working independently while also mentoring others
GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at www.gerrrardwhite.com
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Guest Experience & Presentation Manager employer: GerrardWhite
Contact Detail:
GerrardWhite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Presentation Manager
✨Tip Number 1
Familiarise yourself with the luxury retail environment. Visit high-end stores and observe how they maintain their presentation and client experience. Take notes on the details that stand out, as this will help you understand the expectations for the role.
✨Tip Number 2
Practice your hospitality skills in everyday situations. Whether it's serving drinks at a gathering or wrapping gifts for friends, honing your ability to present items elegantly will demonstrate your commitment to excellence in client experience.
✨Tip Number 3
Network with professionals in the luxury retail and hospitality sectors. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals for the position you're interested in.
✨Tip Number 4
Showcase your attention to detail in your interactions. Whether it’s through your communication style or how you present yourself, embody the qualities of a meticulous professional. This will resonate well with the hiring team looking for someone who aligns with their standards.
We think you need these skills to ace Guest Experience & Presentation Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the expectations and responsibilities of the Guest Experience & Presentation Manager. Highlight key skills such as attention to detail, hospitality, and luxury retail experience in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in luxury retail or high-end hospitality. Emphasise your ability to maintain presentation standards and your experience in training or mentoring teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating elegant environments and your meticulous nature. Use specific examples from your past experiences that demonstrate your attention to detail and client service skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at GerrardWhite
✨Showcase Your Attention to Detail
Since the role requires a keen eye for detail, be prepared to discuss specific examples from your past experiences where you demonstrated this skill. Highlight situations where your attention to detail made a significant impact on the client experience or overall presentation.
✨Demonstrate Your Understanding of Luxury Standards
Familiarise yourself with the luxury retail environment and the expectations that come with it. During the interview, articulate your understanding of what constitutes high-end service and presentation, and how you can contribute to maintaining those standards.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific scenarios related to showroom presentation and client interactions. Think through potential challenges and prepare thoughtful responses that showcase your problem-solving skills and ability to maintain composure under pressure.
✨Emphasise Team Leadership Skills
As the role involves training and guiding a team, be ready to discuss your leadership style and experiences. Share examples of how you've successfully led a team in the past, focusing on how you foster a culture of excellence and attention to detail among your colleagues.
